Step 1: Find out if your order is eligible for a return:  Your item is eligible for return/refund in most cases if it meets all of the following conditions:

• Your order is within 90 days 
• Your product was never installed or used and is still in new condition 
• Your product is not prebuilt headlights or other custom-made-to-order items 

Step 2:  All Returns for Refund must have an RMA confirmation number included. Approval is usually made on the same day or the next day. Please be sure to include information about the reason for your return. If your order meets the above conditions, please request an RMA # here: submit a Return request.

Step 3:  Once your RMA # is issued, include a link to a prepaid return label that you can print off to return the package. The Label can be used at any USPS or UPS Store facility. Once your return is received, we will look over the items.

Restock Fees: 

• Tier 1: Perfect Condition (Product is unopened and like new) = 15% restock fee 
• Tier 2: Re-Conditionable (Packaging is opened or damaged) = 20% restock fee 
• Tier 3: Inability to restock ( Product shows signs of use or damaged) = not eligible for Refund

Return label cost: An additional $10 will be deducted from the return for the return label cost unless otherwise specified. (There are some exceptions to this). 

 Example Returns

Example Return 1: If the item you purchased is $200 and the returned item is in Tier 1, then the total refundable amount would be $160.00 

Example exchange 2: If the item you purchased is $200 and the returned item is in Tier 2, then the total refundable amount would be: $150

How to avoid restocking fees: To avoid restocking fees, you can do an exchange instead. The exchanged items must be at least half the value of the original order to avoid restocking fees. 

Refunds 

• On average, Refunds will be issued within 1-3 days of receiving the returned items. Refunds can take up to 8 days to show back in your account. 

Exchanges   

Step 1: Find out if your order is eligible for an exchange:  Your item is eligible for exchange in most cases if it meets all of the following conditions:

1. Your order is within 90 days 
2. Your product was never installed or used and is still in new condition 
3. Your product is not prebuilt headlights or other custom-made to-order items. 

Step 2: All exchanges must have an RMA confirmation number included. Approval is usually made on the same day. Please be sure to include information about the reason for your return. If your order meets the above conditions, please ask for an RMA # here: submit an Exchange request.

Step 3:  Once your RMA # is issued,  will include a link to a prepaid return label that you can print off to return the package. The Label can be used at any USPS or UPS Store facility. Once your exchange  is received back (if the returned items' costs are less than the items you are exchanging for)then, you will be sent an invoice for the price difference of the exchanged item) or (if the returned items cost more than the items you are exchanging for), then we will issue the difference via Refund or store credit)and go ahead and create an order for the items you are exchanging for. 

Example, exchange 1:if the item you purchased is $200, and the item you are exchanging for is $150, then you will receive a $50 refund or store credit, and then we will create a new order for the items you are exchanging for. 

Example exchange 2:If the item you purchased is $200, and the item you are exchanging for is $250, you will receive an invoice for $50 that must be paid to complete the exchange. 

Return label cost: An additional $10 will be deducted from the return label sent for exchange for exchanges in which the wrong products were ordered, etc. If the exchange is due to our mistake (wrong order or items sent), there will be no cost for the return label.

Terms and Conditions

• Refunds are only applicable on returned items. 
• Refunds are not applicable on used or faulty items or missing items from the shipment (faulty or missing items will be replaced at no charge within 30 days)
• Refunds are not applicable due to not receiving a product if the tracking confirms delivered.  
• RGB Halo Kits does not accept returns on pre-built headlights or custom-made-to-order items 
• Warranties, Returns, and Exchanges are only applicable on orders purchased directly from rgbhalokits.com, not third-party vendors and sites. 
• Some products RGB Halo Kits sells are third-party products, and slightly different processes may be required for these return orders. 
• RGB Halo Kits recommends confirming your order contents + Test products as soon as you receive them and Before installation. We reserve the right to correct any packaging errors or defective merchandise.