How Do I Start a Return?

To initiate a return, please complete our return request form and include clear photos of the item you wish to return.

All returns must be requested within 30 days of confirmed delivery.

Before Submitting a Return Request

Please confirm:

• The item is not a custom-built product (custom headlights and other made-to-order items are final sale).
  
• The product is unused and uninstalled.
  
• The item is in like-new condition.
  
• Original packaging and all components are included.
  

Returns that show signs of installation, wiring modification, adhesive use, cosmetic damage, or missing packaging may be denied.

Return Authorization (RMA)

Once your request is submitted:

• Our team will review the information and photos.
  
• If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
  
• Returns sent without an approved RMA will not be processed.
  

Return labels are not automatically provided. Customers may use their preferred trackable shipping method unless otherwise specified.

We recommend using insured, trackable shipping, as RGB Halo Kits is not responsible for returns lost in transit.

After We Receive Your Return

• The item will be inspected to confirm it meets return eligibility.
  
• Approved returns are subject to a 20% restocking fee.
  
• Original shipping charges are non-refundable.
  

You will be notified once inspection is complete and your refund has been processed.

Do I Have to Pay Shipping Label Costs on Returns?

If your return request is approved, RGB Halo Kits will provide a prepaid return label along with your RMA instructions.

Return shipping costs are not charged separately; however:

• Approved returns are subject to a 20% restocking fee.
  
• Original outbound shipping charges are non-refundable.
  

Please note:

• Returns must meet our 30-Day Return Policy requirements.
  
• Items must be unused, uninstalled, and in like-new condition with original packaging.
  
• Custom-built products are final sale and not eligible for return.
  

If a return is denied due to condition, the item may be shipped back to you at your expense.

For warranty-related claims, shipping terms are governed by our Limited Warranty Policy.

Defective Product Policy

At RGB Halo Kits, we stand behind the quality of our products. Verified manufacturing defects are covered under our Limited Warranty.

Defects are not handled under our Return Policy unless the product remains unused and uninstalled.

Before Installation

Customers are strongly encouraged to inspect all products prior to installation.

If a verified manufacturing defect is discovered before installation and the product remains:

• Unused
  
• Uninstalled
  
• In like-new condition
  

The customer may choose one of the following (with approved RMA):

• Replacement
  
• Warranty exchange
  
• Return under our 30-Day Return Policy (non-custom items only; subject to 20% restocking fee)
  

Custom-built products are final sale and are not eligible for return, even if unused, but remain covered under warranty for verified defects.

After Installation

Once a product has been installed or shows signs of use (including but not limited to scratches, mounting marks, wiring modifications, adhesive use, or cosmetic wear), it is no longer eligible for refund.

If a verified manufacturing defect is present after installation:

• The issue will be handled under our Limited Warranty.
  
• Photos and/or video documentation will be required.
  
• Repair or component replacement is the primary remedy.
  

For custom-built headlights and tail lights:

• Internal defects may require return for inspection and repair.
  
• For approved U.S. warranty claims involving headlights, RGB Halo Kits covers shipping both ways.
  
• Within the Initial Install Protection Window (first 10 days), Rapid Replacement may be available at our discretion.
  

If Repair or Replacement Is Not Possible

If a repair or direct replacement is not feasible due to inventory or product status, we may:

• Provide a comparable product
  
• Offer store credit
  
• Offer an alternative resolution at our discretion
  

All defect claims are subject to verification and approval under our Limited Warranty Policy.

Are custom-built headlights returnable?

No.

Custom-built products, including prebuilt multicolor headlights and tail lights, are final sale.

Because these products are built to order specifically for each customer:

• Returns are not accepted
  
• Exchanges are not accepted
  
• Cancellations are not permitted once production has begun
  

However, custom-built products remain covered under our 1-Year Limited Warranty for verified manufacturing defects.

Warranty coverage does not convert custom-built products into returnable items.

Can I return an item after it has been installed?

No.

Items that have been installed, mounted, wired, modified, or show signs of use are not eligible for return or refund.

Examples of disqualifying condition include:

• Mounting marks or hardware impressions
  
• Wiring modifications or splicing
  
• Adhesive residue
  
• Scratches or cosmetic wear
  
• Missing original packaging or components
  

If a verified manufacturing defect is discovered after installation, the issue will be handled under our Limited Warranty Policy, not the Return Policy.

For custom-built headlights, approved U.S. warranty repairs include shipping coverage both ways.

What happens if tracking shows delivered but I did not receive my package?

If carrier tracking confirms delivery to the address provided at checkout, the order is considered delivered.

Before contacting us, please:

• Check around your property (porch, garage, side doors, etc.)
  
• Check with neighbors or building management
  
• Confirm the shipping address on your order confirmation
  

If the package still cannot be located, contact us and we will assist in opening a carrier investigation.

If the carrier confirms the package was delivered correctly, a refund or replacement may not be available.

If the carrier determines the package was lost or misdelivered, we will work with you on the appropriate resolution.

How Do I Start an Exchange?

To initiate an exchange, please complete our return request form and include clear photos of the item you wish to exchange.

Submit the form and include:

• Your full name
  
• Order number
  
• Reason for exchange
  
• Clear photos of the product
  

All exchanges require prior approval and an issued Return Merchandise Authorization (RMA) before shipping anything back.

Exchange Requirements:

• Must be requested within 30 days of confirmed delivery
  
• Product must be unused and uninstalled
  
• Must be in like-new condition
  
• Must include original packaging and all components
  

Once approved:

• RGB Halo Kits will provide a prepaid return label.
  
• We cover return shipping for approved exchanges.
  
• The exchanged item will ship after inspection of the returned product.
  
• If exchanging for a higher-priced item, the price difference must be paid before shipment.
  

Custom-built headlights and tail lights are final sale and are not eligible for exchange.

Our team typically responds within 1–2 business days (Monday–Friday).

Do I Have to Pay Return Shipping for Exchanges?

No. For approved exchanges, RGB Halo Kits will provide a prepaid return label at no additional cost.

There are no return shipping fees for eligible exchanges of non-custom products.

Please note:

• Exchanges must be approved through our RMA process.
  
• Items must meet our 30-Day Exchange Policy requirements (unused, uninstalled, like-new condition, and in original packaging).
  
• Custom-built products, including prebuilt headlights and tail lights, are final sale and not eligible for exchange.
  
• Warranty-related claims are handled separately under our Limited Warranty Policy.
  

If an exchanged item does not meet eligibility requirements upon inspection, the item may be returned to you at your expense.

RGB Halo Kits reserves the right to refuse exchanges that do not meet the conditions outlined in our Return & Exchange Policy.

How Can I Track My Return?

Once your return request has been approved and you receive your RMA instructions, you may track your return shipment using the tracking number associated with the return label.

Steps to Track Your Return

1. Check Your Email

After your return is approved, you will receive a confirmation email with RMA instructions. If we issue a return label, tracking information will be included.

2. Track Your Package

Use the tracking number provided (either from your carrier receipt or the label we provide) to monitor the shipment through the carrier’s website (USPS, UPS, FedEx, DHL, etc.).

We recommend using a trackable and insured shipping method, as RGB Halo Kits is not responsible for returns lost in transit.

3. Return Processing & Inspection

Returns are processed twice per week.

Once your return is received:

• The item will be inspected for condition and completeness.
  
• It must meet our 30-Day Return Policy requirements (unused, uninstalled, like-new condition, original packaging included).
  
• Approved returns are subject to a 20% restocking fee.
  

You will be notified once inspection is complete and your refund has been issued or if additional information is required.

When Are Returns and Refunds Processed?

Returns are processed twice per week.

Once your returned item is received:

1. The product will be inspected to confirm it meets our Return Policy requirements (unused, uninstalled, like-new condition, and original packaging included).
   
2. If approved, refunds are processed within 5–7 business days after inspection.
   

Approved refunds are issued to the original payment method and are subject to our 20% restocking fee (for returns requesting a refund).

Please note:

• Exchanges are processed after inspection and do not incur a restocking fee.
  
• Original outbound shipping charges are non-refundable.
  
• After the refund is issued, it may take an additional 5–7 business days for the funds to appear in your account, depending on your bank or payment provider.
  

If your return does not meet eligibility requirements, you will be notified and the item may be returned to you at your expense.

Important Policy Clarifications

Refund Eligibility

Refunds apply only to eligible returned items that meet our 30-Day Return Policy requirements.

Items that are:

• Used
  
• Installed
  
• Modified
  
• Damaged
  
• Missing Components
  
• Returned outside of the 30-day window
  

are not eligible for refund.

_____________________________________________

Delivered but Not Received

Refunds or replacements are not available for orders where carrier tracking confirms successful delivery to the address provided at checkout.

Carrier investigations may be initiated where appropriate.

Custom-Made Products

Custom-built and made-to-order products, including prebuilt headlights and tail lights, are final sale.

These items are not eligible for return or exchange but remain covered under our Limited Warranty for verified manufacturing defects.

Direct Purchase Requirement

Warranty, returns, and exchanges apply only to products purchased directly from rgbhalokits.com.

Orders purchased through third-party marketplaces, dealers, or resellers must follow the policy of the original seller.

Installation & Labor Costs

All warranties, returns, or exchanges cover the product only.

RGB Halo Kits does not reimburse:

• Installation labor
  
• Diagnostic fees
  
• Vehicle downtime
  
• Rental vehicles
  
• Shop charges
  

Prior Warranty Claims

Orders in which warranty replacement parts have already been issued may not be eligible for return or exchange.

Eligibility is determined at our discretion.

Refund Method

Refunds are issued only to the original payment method used at checkout.

International Returns

International customers are responsible for return shipping costs unless otherwise specified.

Import duties and customs fees are non-refundable.