Returns | Exchanges

 

Exchanges   

Step 1: Find out if your order is eligible for an exchange:  Your item is eligible for exchange in most cases if it meets all of the following conditions:

1. Your order is within 90 days 
2. Your product was never installed or used and is still in new condition 
3. Your product is not prebuilt headlights or other custom made to order items. 

Step 2:  All exchanges must have an RMA confirmation number included. Approval is usually made same day. Please be sure to include information about the reason for your return. If your order meets the above conditions please request a RMA # here : Rgbhalokits.com/submit

 

Step 3:  Once your RMA # is issued,  will include a link to a prepaid return label that you can print off to return the package. The Label can be used at any USPS or UPS Store facility. Once your exchange  is received back, (if the returned items cost are less than the items you are exchanging for) then you will be sent an invoice for the price difference of the exchanged item) or (if the returned items cost are more than the items you are exchanging for)  then we will issue the difference via refund or store credit) and go ahead and create an order for the items you are exchanging for. 

 

Example exchange 1: if the item you purchased is $200 and the item you are exchanging for is $150 then you will recieve a $50 refund or store credit and then we will create a new order for the items you are exchanging for. 

Example exchange 2: If the item you purchased is $200 and the item you are exchanging for is $250 then you will receive an invoice for $50 that will need to be paid in order to complete the exchange. 

Return label cost: An additional $10 will be deducted for the return label sent for  exchange for exchanges in which the wrong products was ordered, ect.  If the exchange is due to our mistake (wrong order or items sent) then there will be no cost for the return label

 

Disclaimer: Some products RGB Halo Kits sells are third party products and different or additional time and processes may be needed for these exchange orders . 

 

Submit an Exchange Here: Rgbhalokits.com/submit

                                                                                

    Returns  

    Step 1: Find out if your order is eligible for an return:  Your item is eligible for return/refund in most cases if it meets all of the following conditions:

    • Your order is within 30 days 
    • Your product was never installed or used and is still in new condition 
    • Your product is not prebuilt headlights or other custom made to order items 

    Step 2:  All Returns for refund must have an RMA confirmation number included. Approval is usually made same day or next day. Please be sure to include information about the reason for your return. If your order meets the above conditions please request a RMA # here : Rgbhalokits.com/submit

    Step 3:  Once your RMA # is issued,  will include a link to a prepaid return label that you can print off to return the package. The Label can be used at any USPS or UPS Store facility. Once your Return is received back we will inspect the items

     

    Restock Fees: 

    • Tier 1: Perfect Condition (Product is unopened and like new) = 15% restock fee 
    • Tier 2: Re-Conditionable (Packaging is opened or damaged) = 20% restock fee 
    • Tier 3: Inability to restock ( Product shows signs of use or damaged) = not eligible for Refund

    Return label cost: An additional $10 will be deducted from the return for the return label cost, unless otherwise specified. (There are some exceptions to this). 

     

     Example Returns

    Example Return 1: if the item you purchased is $200 and the return item is in Tier 1  then the total refundable amount would be $160.00 

    Example exchange 2: If the item you purchased is $200 and the returned item is in Tier 2  then the total refundable amount would be: $150

    How to avoid restock fees: In order to avoid restock fees you can do an exchange instead. The exchanged items must be at least half the value of the orignal order to avoid restock fees. 

      

    Refunds 

    • On average Refunds will be issued within 1-3 days of receiving the returned items. Refunds can take up to 8 days to show back in your account. 

     

    Terms and Conditions

    • Refunds are only applicable on returned items. 
    • Refunds are not applicable on used or faulty items or missing items from shipment (faulty or missing items will be replaced at no charge within 30 days)
    • Refunds are not applicable due to not receiving a product if the tracking confirms delivered.  
    • Rgb Halo Kits does not accept returns on pre-built headlights or custom made to order items 
    • Warranties, Returns, and Exchanges are only applicable on orders purchased directly from rgbhalokits.com and not third party vendors and sites. 
    • Some products RGB Halo Kits sells are third party products and slightly different  processes may be required for these return orders. 
    • RGB Halo Kits recommends to confirm your order contents + Test products  as soon as you receive it and Prior to installation. We reserve the right to correct any packaging errors or defective merchandise.