Warranty Policy

Warranty Coverage (non custom products)

We offer a 1-year limited warranty on all of our LED products, effective from the date of delivery. If you encounter any issues with your product, such as malfunction or defects in materials or workmanship, we will work with you to resolve the issue promptly.

Beyond 1 year , the product may no longer be eligible for a warranty replacement, but our customer service team will assist you with troubleshooting or alternative solutions.

If you encounter a product issue and need to file a warranty claim, please click here: [File a Claim].

 Shipping for Warranty Replacements

  • For the first 30 days after receiving your order, we will cover the cost of shipping for any replacement products. This applies to all valid warranty claims submitted within this timeframe.
  • After the first 30 days from the date you received your product, you will still be eligible for a warranty replacement, but you will be responsible for a flat rate fee around $12 for shipping the replacement product to you.
Warranty Coverage (custom products)

All custom products like Multicolor Headlights and Tail Lights come with a 1-year warranty from the date the product is received. This warranty covers issues related to moisture and product defects only. It does not cover installation errors, wear and tear, neglect, or other damages.

Warranty Process:

  • Diagnosis & Troubleshooting: If you experience issues, our technicians will help diagnose and troubleshoot.
  • External Components: For issues like LED drivers, controllers, or wiring, we will send replacement parts that can be easily swapped out.
  • Internal Components: If the problem is internal (e.g., moisture or defective LED strip), you will need to return the headlights for repair. We will provide a prepaid return label and repair the original set. Replacement headlights are not provided for internal issues unless an (EXTEND) extended warranty policy is purchased at time of order.

Other Notes:

  • LED or HID bulbs/ballasts are sometimes added to orders at no cost to customers and are not covered under warranty.
  • For products outside the 1-year warranty, we may offer a paid repair service.

 

Warranties FAQs

Step 1: Troubleshoot / Identify the issue 

Step 2: If the problem persists after troubleshooting please submit a claim here: Rgbhalokits.com/submit 

Please Include the following in your warranty claim submission:

  1. Your first and last name 
  2. Your order number 
  3. A detailed explanation of your issue
  4. Clear pictures or video of the problem showing as much detail as possible
  5. Description of any troubleshooting steps you took to solve the topic (can help speed up warranty process)

Step 3: Warranty Claim Process
We will begin reviewing your warranty claim and may request additional information. Once your claim is approved, we will send a Warranty Order Invoice to your email. This invoice will show $0 for any approved replacements however shipping rates may apply. Please keep an eye on your email for further updates. 

Warranty Shipping Cost

In the event of a warranty claim, if the issue arises within 30 days of receiving the product, RGB Halo Kits will cover the shipping cost for that warranty order. However, if the item is outside of the 30-day period from receipt, the customer will be responsible for a small shipping cost. This shipping cost will be $10 for small to medium products, and can be up to $50 for larger full assembly products such as headlights or tail lights.

Expedited Warranty Claims

Our warranty shipping cost policy allows us to expedite warranty claims in most cases without requiring customers to send back faulty items. This makes the process faster and more convenient for our customers, reducing downtime and ensuring a positive customer experience.

(this policy excludes prebuilt headlights, taillights, or other custom built products. For those products please see policy above)

What is Extend?

  • Extend provides affordable extended protection for your product even after the manufacturer's warranty expires with a modern and easy-to-understand process.

When am I covered?

  • Your coverage starts the date you purchase your EXTEND plan.

What if I need to return my product?

  • If you return your product within the 30 day return window, your extend warranty purchase also gets refunded.

How do I file an extend warranty?

  • You must have purchased an extend warranty and be within the 1-3 year range that you purchased.
  • you can file claims online 24/7 here: file now
  • most claims get approved in minutes

What happens after I use my extended warranty

  • After you use or claim your extend warranty you will recieve a gift card to purchase a replacement product
  • your extend warranty is linked to the original product you purchased so if used, that extend warranty does end.
  • customers can purchased an additional extend warranty after each use to keep the coverage active.

Troubleshooting

If you are experiencing issues with your LED product, the following steps will guide you through a simple troubleshooting process. This guide is applicable for LED products that are installed on vehicles, run on 12v power and ground, and are controlled via Bluetooth and handheld remote.

1. Check Power Connection

Ensure that your LED light is properly connected to the 12v power supply. Check for any loose or disconnected wires, and make sure that the connections are clean and secure.

2. Check Ground Connection

Ensure that your LED light is properly grounded. The ground wire should be secured to a metal part of the vehicle. Check for any loose or disconnected wires, and make sure that the connection is clean and secure.

3. Check Bluetooth Connection

Ensure that your LED light is properly paired with your device via Bluetooth. If the light is not responding to controls from your device, try disconnecting and reconnecting the Bluetooth connection.

4. Check Remote Control

Ensure that your LED light is properly paired with the handheld remote. If the light is not responding to controls from the remote, try changing the batteries in the remote, or try re-pairing the remote with the light.

5. Contact Support

If you have tried all of the above steps and are still experiencing issues, please contact our customer support team. We will do our best to assist you in diagnosing and resolving the issue.

If you're experiencing issues with your LED product, please follow the steps below:

Check the Bluetooth and handheld remote connection: Ensure that your Bluetooth device is paired correctly with the LED product and that the handheld remote has sufficient battery power.

Examine the LED driver: The LED driver serves as a bridge between the LED product and the 12v power source. Check to ensure that it is properly connected and functioning. Do not bypass the LED driver. It is essential for the correct operation of the LED product.

Check the power source: Ensure that the 12v power source is working correctly. You can do this by testing the LED product with another device or 12v power source.

Inspect the LED product: Look for any visible signs of damage or wear on the LED product.

Reconnect the LED product: If everything seems in order, disconnect and reconnect the LED product. This may resolve any possible connection issues.

If you continue to experience problems after following this guide, please contact our customer service for further assistance.

Terms and Conditions

Damaged or Modified Products: 

Warranty does not cover items that have been modified or physically damaged or items that fail due to Installation errors (example: water damage, bent or damaged wheel ring metal, underglow bar falling off or getting scrapped off, physically damaged halos, etc.)

We understand that some products may be modified during installation or used by the customer to suit a need. However, cutting or soldering wires or otherwise extreme modification of any product in a manner not specified may void the product warranty. Negligence due to Improper installation or improper use, or abuse of any product beyond the limits of "normal wear and tear" may void the warranty. 

Warranty does not cover product failure due to damage caused by car accidents, storms, floods, or other outside circumstances or natural disasters. If the product is damaged after a car accident, after poor installation, or other damages unrelated to the product, it will not be covered by the warranty. 

Warranty Transfers:

All warranties are non-transferable and are only applicable to the original purchaser. Warranties are honored based on purchases directly from Rgbhalokits.com and no other vendors, dealers, marketplaces, etc. 

Lost, Stolen Products: 

Warranty or Replacement does not cover lost or stolen products if tracking confirms the item was successfully delivered to the provided address. 

Warranty Shipping: 
Rgb halo kits will cover the cost of warranty shipments if the warranty is reported within 30 days of the date the order was placed. (some exclusions apply). The customer is responsible for the cost of shipping on warranties reported after 30 days of the date of order. 

Installation Labor:

Warranties cover products only and not installation-related cost. We cannot offer any compensation for installation costs, whether that be initial installation of a product or warranty installation and diagnostics. We strongly encourage customers to contact us prior to seeking outside assistance in diagnosis of any product issue. It is highly recommended to test products before any installation. 

Discontinued or updated Products:

If the product was discontinued or updated to a different version: we will send a current equivalent as a replacement. If the current equivalent would not match we will offer up to a 35 percent discount on the whole new kit. 

Third Party Websites:

Warranties outlined above are only applicable on products purchased directly from rgbhalokits.com. Products purchases from ebay, amazon, etsy, or any other third-party website marketplace do not include warranty. 

Warranty Returns for Refund: 

If a product has been warrantied or if warranty replacements for that product have been sent out previously then that order and or product is not eligible for return for refund.