Warranty

Step 1: Troubleshoot / Identify the issue 

• FLOW SERIES Troubleshooting guide

• RGBW Troubleshooting Guide

Step 2: If the problem persists after troubleshooting please submit a claim here: Rgbhalokits.com/submit 

Please Include the following in your warranty claim submission:

1. Your first and last name 
2. Your order number 
3. A detailed explanation of your issue
4. Clear pictures or video of the problem & how the controller is wired to the vehicle (required)
5. Description of what troubleshooting steps you took to solve the topic (this will help speed up the warranty process)

Step 3: We will start a warranty claim and review your claim. During this time, we may ask for more information or details. Please be ready to provide this. Once approved, we will send a warranty Order Invoice to your email. 

All Prebuilt Multicolor Headlights and Multicolor Tail lights feature with a 1-year warranty from the date of order. Should you experience any issues with your product, one of our technicians will diagnose and troubleshoot the problem with you. Please note that our warranty covers issues related to moisture and multicolor LEDs only. The warranty does not cover installation errors, wear and tear, neglect, or other similar issues. If you need to claim your warranty, Rgb halo kitswill supply a return label within the warranty period. We will fix the original set of headlights; we will not send replacements unless the original set cannot be repaired. We appreciate your understanding in this matter.

RGB Halo kits builds and thoroughly tests all prebuilt lights before they ship out. A photo or video of the completed build can be provided if requested before the item ships out. Prebuilt headlights are built to order and can take anywhere from 1-7 weeks to ship from date of order. If you have any issue with your pre-built headlights, we will help troubleshot and diagnose the issue with you.

If the issue is an external component issue like LED drivers, controllers, extension wire, wiring harness ect. Rgb halo kits will send out a warranty order that includes replacements that the faulty component. These components can be easily swapped out to fix most issues without removing the headlights from vehicle. 

If the issue is an internal component issue like moisture in the headlight, defective led strip or halo, ect. The customer will need to return the faulty headlights to Rgb Halo Kits for repair. We will provide a free prepaid return label within the 1 year warranty and will do a free repair on the original set of lights on which the work was completed. For internal headlight issues, Rgb halo kits does not ship replacement headlights. We repair the original set of lights on which the work was completed. If your product is outside the 1 year warranty RGB Halo Kits may provide a Fix it Service for a cost.  

Due to this we highly recommend keeping your oem headlights should you ever need to service your lights in future. We do understand that some customers may not have an additional set of headlights; therefore, all warranty work is expedited and sent back quickly to limit inconvenience.

Bulbs included in aftermarket or prebuilt headlights are often included for convenience and are not covered under warranty or included in the cost of the product.  

Warranty Shipping Cost

In the event of a warranty claim, if the issue arises within 30 days of receiving the product, RGB Halo Kits will cover the shipping cost for that warranty order. However, if the item is outside of the 30-day period from receipt, the customer will be responsible for a small shipping cost. This shipping cost will be $10 for small to medium products, and can be up to $50 for larger full assembly products such as headlights or tail lights.

Expedited Warranty Claims

Our warranty shipping cost policy allows us to expedite warranty claims in most cases without requiring customers to send back faulty items. This makes the process faster and more convenient for our customers, reducing downtime and ensuring a positive customer experience.

(this policy excludes prebuilt headlights, taillights, or other custom built products. For those products please see policy above)

If you are experiencing issues with your LED product, the following steps will guide you through a simple troubleshooting process. This guide is applicable for LED products that are installed on vehicles, run on 12v power and ground, and are controlled via Bluetooth and handheld remote.

1. Check Power Connection

Ensure that your LED light is properly connected to the 12v power supply. Check for any loose or disconnected wires, and make sure that the connections are clean and secure.

2. Check Ground Connection

Ensure that your LED light is properly grounded. The ground wire should be secured to a metal part of the vehicle. Check for any loose or disconnected wires, and make sure that the connection is clean and secure.

3. Check Bluetooth Connection

Ensure that your LED light is properly paired with your device via Bluetooth. If the light is not responding to controls from your device, try disconnecting and reconnecting the Bluetooth connection.

4. Check Remote Control

Ensure that your LED light is properly paired with the handheld remote. If the light is not responding to controls from the remote, try changing the batteries in the remote, or try re-pairing the remote with the light.

5. Contact Support

If you have tried all of the above steps and are still experiencing issues, please contact our customer support team. We will do our best to assist you in diagnosing and resolving the issue.

If you're experiencing issues with your LED product, please follow the steps below:

Check the Bluetooth and handheld remote connection: Ensure that your Bluetooth device is paired correctly with the LED product and that the handheld remote has sufficient battery power.

Examine the LED driver: The LED driver serves as a bridge between the LED product and the 12v power source. Check to ensure that it is properly connected and functioning. Do not bypass the LED driver. It is essential for the correct operation of the LED product.

Check the power source: Ensure that the 12v power source is working correctly. You can do this by testing the LED product with another device or 12v power source.

Inspect the LED product: Look for any visible signs of damage or wear on the LED product.

Reconnect the LED product: If everything seems in order, disconnect and reconnect the LED product. This may resolve any possible connection issues.

If you continue to experience problems after following this guide, please contact our customer service for further assistance.

Damaged or Modified Products: 

Warranty does not cover items that have been modified or physically damaged or items that fail due to Installation errors (example: water damage, bent or damaged wheel ring metal, underglow bar falling off or getting scrapped off, physically damaged halos, etc.)

We understand that some products may be modified during installation or used by the customer to suit a need. However, cutting or soldering wires or otherwise extreme modification of any product in a manner not specified may void the product warranty. Negligence due to Improper installation or improper use, or abuse of any product beyond the limits of "normal wear and tear" may void the warranty. 

Warranty does not cover product failure due to damage caused by car accidents, storms, floods, or other outside circumstances or natural disasters. If the product is damaged after a car accident, after poor installation, or other damages unrelated to the product, it will not be covered by the warranty. 

Warranty Transfers:

All warranties are non-transferable and are only applicable to the original purchaser. Warranties are honored based on purchases directly from Rgbhalokits.com and no other vendors, dealers, marketplaces, etc. 

Lost, Stolen Products: 

Warranty or Replacement does not cover lost or stolen products if tracking confirms the item was successfully delivered to the provided address. 

Warranty Shipping: 
Rgb halo kits will cover the cost of warranty shipments if the warranty is reported within 30 days of the date the order was placed. (some exclusions apply). The customer is responsible for the cost of shipping on warranties reported after 30 days of the date of order. 

Installation Labor:

Warranties cover products only and not installation-related cost. We cannot offer any compensation for installation costs, whether that be initial installation of a product or warranty installation and diagnostics. We strongly encourage customers to contact us prior to seeking outside assistance in diagnosis of any product issue. It is highly recommended to test products before any installation. 

Discontinued or updated Products:

If the product was discontinued or updated to a different version: we will send a current equivalent as a replacement. If the current equivalent would not match we will offer up to a 35 percent discount on the whole new kit. 

Third Party Websites:

Warranties outlined above are only applicable on products purchased directly from rgbhalokits.com. Products purchases from ebay, amazon, etsy, or any other third-party website marketplace do not include warranty. 

Warranty Returns for Refund: 

If a product has been warrantied or if warranty replacements for that product have been sent out previously then that order and or product is not eligible for return for refund.