Contact an RGB specialist

Step 1: Troubleshoot / Identify the issue 

• Check Power Connection

Ensure that your LED light is properly connected to the 12v power supply. Check for any loose or disconnected wires, and make sure that the connections are clean and secure.

• Check Ground Connection

Ensure that your LED light is properly grounded. The ground wire should be secured to a metal part of the vehicle. Check for any loose or disconnected wires, and make sure that the connection is clean and secure.

• Check App / Bluetooth Connection

Ensure that your LED product is properly paired with the correct bluetooth app. If the LED product is not responding to controls from your device, try disconnecting and reconnecting the Bluetooth controller and ensuring you have proper power .

Step 2: If the problem persists after troubleshooting please submit a claim above and select warranty under the I need help with section or submit warranty request here to include a picture or video of your Issue.

Please Include the following in your warranty claim submission:

1. Your first and last name 
2. Your order number 
3. A detailed explanation of your issue
4. Clear pictures or video showing problem & how the controller / product is wired to the vehicle (required)
5. Description of what troubleshooting steps you took to solve the topic (this will greatly help speed up the warranty process)

Quick Return Policy Summary

• 30-day return window from the confirmed delivery date.
  
• Products must be unused, uninstalled, like-new, and include all original packaging, hardware, and components.
  
• All returns and exchanges require prior approval and an RMA number. Returns sent without approval may be refused.
  
• Approved refunds are subject to a 20% restocking fee, and the original shipping charge is non-refundable.
  
  
• Custom-built and made-to-order headlights and tail lights are final sale—no returns or exchanges. They remain covered for verified manufacturing defects under the applicable warranty.
  
• Installed, modified, damaged, incomplete, or improperly wired products are not eligible for a refund. Defects found after installation are handled through the warranty process instead.
  
• Refunds are normally processed within 5–7 business days after inspection and returned to the original payment method.

• Exchanges are accepted within 60 days of the order date with an approved RMA.
• Photos of the item are required before approval.
• Items must be uninstalled and in like-new condition.
• Light signs of use or handling may result in a restocking fee or rejected exchange.
  

Most lighting and installation questions require photos, videos, order details, or links. Email helps our team review everything carefully, provide accurate guidance, and keep all troubleshooting steps in one place.

If a phone call is the best way to resolve the issue, our team will contact you directly.