Contact an RGB specialist

Step 1: Troubleshoot / Identify the issue 

• Check Power Connection

Ensure that your LED light is properly connected to the 12v power supply. Check for any loose or disconnected wires, and make sure that the connections are clean and secure.

• Check Ground Connection

Ensure that your LED light is properly grounded. The ground wire should be secured to a metal part of the vehicle. Check for any loose or disconnected wires, and make sure that the connection is clean and secure.

• Check App / Bluetooth Connection

Ensure that your LED product is properly paired with the correct bluetooth app. If the LED product is not responding to controls from your device, try disconnecting and reconnecting the Bluetooth controller and ensuring you have proper power .

Step 2: If the problem persists after troubleshooting please submit a claim above and select warranty under the I need help with section or submit warranty request here to include a picture or video of your Issue.

Please Include the following in your warranty claim submission:

1. Your first and last name 
2. Your order number 
3. A detailed explanation of your issue
4. Clear pictures or video showing problem & how the controller / product is wired to the vehicle (required)
5. Description of what troubleshooting steps you took to solve the topic (this will greatly help speed up the warranty process)

Customers may return an item within 30 days from order date with an approved RMA (Return Merchandise Authorization Number). A photo of the items you wish to return must be provided prior to the return being approved. All returns are subject to a 15% restock fee and items are only eligible for return if they are in like-new condition and uninstalled. Returned items must not show any signs of use or handling, such as scratches, dirt, fingerprints ect. Any items that do not meet these conditions will not be eligible for return.

Customers may exchange an item within 60 days from order date with an approved RMA (Return Merchandise Authorization Number). A photo of the items you wish to exchange must be provided prior to the return being approved. Items are only eligible for exchange if they are in like-new condition and uninstalled.

If items show any light signs of use or handling, such as light scuffs, fingerprints, ect then a 15% restock fee may apply to that exchange order.

If items show any heavy signs of use or damage upon return: like scratches, dirt, harsh smells ,ect, the product may not be eligible for exchange. If product is approved for exchange then restock fees of 35% will apply in these cases.

To avoid restock fees for exchanges please ensure product is adequately packed and shipped back to Rgb Halo Kits and product is in Brand New condition.

✔️It's more efficient: no excessive 20+ min phone hold times or making you wait for a representative. 

✔️ Most inquires require a visual process: Email allows us send you, links, videos, and guides, and resources to point you in the right direction. 

✔️Email keeps detailed records in one place. We can review order history, and detailed order info so we can troubleshoot effectively.