Contact Us

How to get in touch 

✉️ Email: Info@rgbhalokits.com

👋 Submit a ticket or fill out the form below

🛠 Visit our help center (immediate help) 

💬 Website Chat (available during select times) 

🛠 Sponsorships: Apply here

Why we don't do phone support  

We decided to keep our support online (email and chat) for the following reasons:

1. It's faster. We can quickly get to the bottom of your questions without putting you on excessive holds or making you wait for a representative. We can instantly review product information, manuals, history, system details, and other information so we can troubleshoot effectively
2. Troubleshooting in this industry is a visual process. We often ask you to send us pictures and videos to help us see what you’re seeing. In return, We can also send you screenshots, links, and videos, and pdfs to guide you in the right direction. 
3. Online support keeps detailed records in one place. This ensures nothing gets lost in translation and that we will have access to previous conversations so you won't have to repeat questions. 
Our goal is communicate with all our customers in the most efficient manner possible and to ensure your time is saved and your questions are properly answered. 
                                       

we'll typically get back to you within 24 Business hours.