Contact Us
Have product questions or Need Help?
*All Customer Care Advisers are real, friendly humans who love answering questions, solving problems, and helping you with any of your lighting needs!
How to get in touch
✉️ Email us: Info@rgbhalokits.com (avg response time: same day)
📲 Text us: 623-526-7971 (avg response time: same day)
👋 Submit a ticket (avg response time: same day)
🛠 Visit our help center (immediate help)
💬 Website Chat (average response time 5-10 min)
What Type of Support are you looking for?
🛠 FAQ, Troubleshooting, Install Guides, Ect
Best option: Visit our help center
👋 Warranty, Order Status, Returns, Ect.
Best options: Email us: Info@rgbhalokits.com or Submit a Request
💬 Chat Questions / Help with Ordering
Best options: Website Chat (found on bottom right of website) or Text us: (623) 526-7971
✉️ Technical / Complicated Issues and Questions
Why we don't do phone support
We limit phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone.
Our goal is communicate with all our customers in the most efficient manner possible and to ensure your time is saved and your questions are properly answered.
We decided to keep our support online (email, text, and chat) for the following reasons:
1. It's faster. We can quickly get to the bottom of your questions without putting you on excessive holds or making you wait for a representative. We can instantly review product information, manuals, history, system details, and other information so we can troubleshoot effectively
2. Troubleshooting in this industry is a visual process. We often ask you to send us pictures and videos to help us see what you’re seeing. In return, We can also send you screenshots, links, and videos, and pdfs to guide you in the right direction.
3. Online support keeps detailed records in one place. This ensures nothing gets lost in translation and that we will have access to previous conversations so you won't have to repeat questions.
4. Overall, we have found phone calls to be extremely unproductive when it comes to assisting all customers in a timely manner compared to email and text support. We appreciate your understanding with this, and assure you we can take care of any issue or questions you have via one of the methods outlined above. Thanks for being an RGB Halo kits customer!
Hours of Operation
Monday-Friday | 9:00 AM – 5:00 PM MST.
Just fill out the form below and we'll get back to you within 24 hours.
Hours: Monday-Friday | 9AM-5PM CST