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Return & Exchange Policy
Quick Summary
All products except Multicolor Headlights and Multicolor Tail Lights may be eligible for return or exchange within 30 days of the carrier-confirmed delivery date if they are unused, uninstalled, in like-new condition, and meet all requirements outlined below.
Approved returns for a refund are subject to a 20% restocking fee.
RGB Halo Kits provides one prepaid return shipping label for approved returns and exchanges within the continental United States. Approved exchanges are not subject to a restocking fee and include standard replacement shipping within the continental United States.
Multicolor Headlights and Multicolor Tail Lights are final sale, but they remain covered under the applicable Limited Warranty for verified manufacturing defects.
This summary is provided for convenience. If there is any difference or conflict between this summary and the complete policy below, the complete policy controls.
Products Covered by This Policy
This policy explains return, exchange, cancellation, and refund eligibility for:
- Multicolor Headlights and Multicolor Tail Lights
- All Other Products
All Other Products
“All Other Products” means every product sold by RGB Halo Kits except Multicolor Headlights and Multicolor Tail Lights.
All Other Products may be eligible for return or exchange within 30 days of the carrier-confirmed delivery date, provided they meet all requirements outlined in this policy.
30-Day Return and Exchange Window
Eligible products may be returned or exchanged within 30 days of the carrier-confirmed delivery date.
Eligibility is determined using the delivery date shown by the shipping carrier.
Requests submitted more than 30 days after delivery are not eligible under this policy.
RMA Approval Required
All returns and exchanges require prior approval and a Return Merchandise Authorization number.
To request a return or exchange, customers must:
- Contact RGB Halo Kits by email or submit a request through our support page
- Provide the order number or other proof of purchase
- Provide clear photos of the product and packaging
- Receive an approved RMA number before shipping the product
Products returned without an approved RMA may be refused or returned to the customer.
Once approved, RGB Halo Kits will provide return instructions and one prepaid return shipping label when applicable.
Approved returns and exchanges must be shipped within 10 calendar days of the RMA being issued.
A return is considered shipped once the package has been accepted and scanned by the shipping carrier.
Products shipped after the 10-day period may be refused or denied.
Product Condition Requirements
To qualify for a return or voluntary exchange, the product must be:
- Unused
- Uninstalled
- In like-new condition
- Returned in its original packaging
- Returned with all included components, accessories, and hardware
A return or exchange may be denied if the product shows:
- Signs of installation
- Mounting marks or hardware impressions
- Modified, cut, or spliced wiring
- Adhesive residue
- Scratches or cosmetic damage
- Missing packaging, hardware, accessories, or components
If a return or exchange is denied because the product does not meet these requirements, the product may be shipped back to the customer at the customer’s expense.
These return-condition requirements do not prevent customers from submitting a valid warranty claim for an installed product with a suspected manufacturing defect.
Warranty claims are reviewed separately under our Limited Warranty Policy.
Returns for Refund
Approved returns for a refund are subject to a 20% restocking fee.
The restocking fee covers inspection, processing, repackaging, and inventory handling.
RGB Halo Kits will provide one prepaid return shipping label for approved returns within the continental United States.
The cost of the prepaid return label will not be deducted from the customer’s refund.
Original outbound shipping charges, expedited shipping charges, upgraded shipping charges, and other non-product charges are non-refundable.
The approved refund amount will equal the amount paid for the eligible returned product, less the 20% restocking fee and any applicable deductions specifically described in this policy.
Applicable sales taxes associated with the approved returned product will be refunded as required.
Exchanges
Eligible products may be exchanged within 30 days of the carrier-confirmed delivery date.
Approved exchanges:
- Must meet the same RMA, timing, and condition requirements as returns
- Require inspection before the replacement product is shipped
- Are not subject to a restocking fee
- Include one prepaid return shipping label within the continental United States
- Include standard shipping for the replacement product within the continental United States
- May require payment of any difference in product price
- May require additional payment for expedited or upgraded shipping
Price differences and upgraded shipping charges are the customer’s responsibility.
Customers may exchange all eligible items included in an order. Eligibility is reviewed separately for each item.
Incorrect, Damaged, or Incomplete Orders
If an order arrives with the wrong product, shipping damage, or missing components, customers must contact RGB Halo Kits within 7 days of the carrier-confirmed delivery date.
Customers must provide:
- Their order number
- Clear photos of the product
- Clear photos of the packaging
- A photo of the shipping label
- Photos showing any visible damage or missing components
Verified errors caused by RGB Halo Kits and verified shipping damage are not subject to a restocking fee.
RGB Halo Kits will provide the appropriate replacement, missing component, repair, or other approved resolution at no additional standard shipping cost to the customer.
This coverage does not apply to products damaged through installation, incorrect wiring, misuse, unauthorized modification, improper handling, or damage occurring after delivery.
Return Shipping and Packaging Responsibility
Customers must securely package all returned products to prevent damage during transit.
Whenever possible, products should be returned using the original packaging and protective materials.
RGB Halo Kits is not responsible for products damaged because of inadequate return packaging.
Customers should retain their return tracking information until the return or exchange has been inspected and completed.
Returns shipped using a method other than the prepaid label provided by RGB Halo Kits are the customer’s responsibility until received by RGB Halo Kits.
Additional postage, insurance, expedited shipping, or other shipping services purchased by the customer will not be reimbursed unless approved by RGB Halo Kits in writing before shipment.
Return Shipping Outside the Continental United States
Prepaid return labels and free standard replacement shipping are available only within the continental United States unless otherwise approved by RGB Halo Kits.
Customers located in Alaska, Hawaii, U.S. territories, at military addresses, or outside the United States must contact RGB Halo Kits for return and exchange shipping instructions.
Additional shipping charges may apply.
Duties, taxes, customs fees, brokerage fees, and other international charges are non-refundable unless required by law.
Bundles, Kits, and Promotional Items
Products sold as a bundle or kit must be returned with all included products, components, accessories, hardware, and promotional items.
If only part of a bundle or kit is returned, the refund may be recalculated using the regular individual price of the products kept by the customer.
The retail value of any free, discounted, promotional, or bonus item not returned may be deducted from the refund.
Products missing required components may be denied or may be subject to deductions based on the replacement cost of the missing items.
Clearance and Final-Sale Items
Products clearly marked as Final Sale, Clearance, or No Returns on the product page at the time of purchase are not eligible for voluntary returns or exchanges.
These restrictions do not eliminate applicable warranty coverage for verified manufacturing defects.
Order Cancellations for All Other Products
Orders for All Other Products may be canceled only before fulfillment or shipment preparation has begun.
Once picking, packing, assembly, customization, or shipment preparation has started, the order can no longer be canceled and must follow the standard return process after delivery.
Multicolor Headlights and Multicolor Tail Lights — Final Sale
All Multicolor Headlights and Multicolor Tail Lights are final sale, whether they are built to order, prebuilt, or listed as in stock.
For these products:
- Returns are not accepted
- Voluntary exchanges are not accepted
- Cancellations are not permitted once production has begun
Production is considered started once parts have been allocated, disassembly or modification has begun, or work has otherwise commenced on the order.
Multicolor Headlights and Multicolor Tail Lights remain covered under the applicable 1-Year Limited Warranty for verified manufacturing defects.
Warranty coverage does not make these products eligible for a voluntary return, exchange, cancellation, or refund.
Relationship to Warranty Coverage
The 30-Day Return and Exchange Policy applies only to unused, uninstalled products included within the All Other Products category.
After 30 days from delivery, eligible products are covered only under the applicable Limited Warranty for verified manufacturing defects.
Warranty coverage:
- Does not provide refunds after the 30-day return period
- Does not cover improper installation
- Does not cover incorrect wiring
- Does not cover unauthorized modification
- Does not cover misuse or accidental damage
- Does not cover third-party installation or labor costs
- Applies only to the original purchaser with proof of purchase
Installed products with a suspected manufacturing defect must be submitted through the warranty claim process rather than the standard return process.
Please refer to our Limited Warranty Policy for complete warranty terms.
Inspection and Refund Processing
All returned products are inspected upon arrival.
Approved returns are generally inspected and processed within 2–3 business days after arriving at RGB Halo Kits.
Once a refund has been processed by RGB Halo Kits, the funds may take an additional 5–7 business days to appear in the customer’s account, depending on the bank, card issuer, or payment provider.
Refunds are issued to the original payment method whenever possible.
If the original payment method is unavailable, expired, closed, or otherwise unable to receive the refund, RGB Halo Kits may issue the approved refund as store credit after completing any required verification.
Store credit issued in place of a refund cannot be redeemed for cash unless required by law.
RGB Halo Kits reserves the right to refuse any return or exchange that does not meet the requirements outlined in this policy.
Excessive returns, fraudulent claims, chargeback abuse, or other misuse of this policy may result in the refusal of future returns, exchanges, or service.
How to Start a Return or Exchange
To initiate a return or exchange, customers may contact us using either of the following methods:
Email: info@rgbhalokits.com
Submit a Request:
https://rgbhalokits.zendesk.com/hc/en-us/requests/new
Please include:
- Full name
- Order number
- Reason for the return or exchange
- Clear photos of the product
- Clear photos of the product packaging
Our team generally responds within 1–2 business days, Monday through Friday.