How to Submit a Warranty Claim

Step 1 – Troubleshoot the Issue

Before submitting a claim, please review the appropriate troubleshooting guide:

• Flow Series LED Troubleshooting Guide
• RGBW LED Troubleshooting Guide
• Headlight Troubleshooting Guide

Many issues can be resolved quickly with basic diagnostics. Completing troubleshooting first helps speed up the warranty process.

Step 2 – Submit a Warranty Claim

If the issue persists after troubleshooting, please submit your claim at:

rgbhalokits.com/submit

Please include the following:

• Full name
  
• Order number
  
• Detailed description of the issue
  
• Clear photos and/or video showing the problem
  
• Description of troubleshooting steps performed
  

Incomplete submissions may delay processing.

Step 3 – Claim Review & Resolution

Our team will review your claim and may request additional information if needed.

Once approved, we will determine the appropriate resolution, which may include:

• Replacement component shipment
  
• Headlight repair authorization
  
• Advance replacement (if applicable)
  
• Repair service instructions
  

For standard LED products:

• Outbound replacement shipping is covered within the first 90 days.
  
• After 90 days, a flat shipping fee may apply.
  

For custom-built headlights and tail lights:

• Approved U.S. warranty repairs include shipping coverage both ways.
  
• Internal issues may require return of the original unit for inspection and repair.
  
• Rapid or advance replacement may be offered at our discretion based on timing and defect verification.
  

You will receive confirmation and tracking details once your warranty order has been processed.

Our typical response time is 1–2 business days (Monday–Friday).

Do I Have to Pay Shipping on Warranty Claims?

Standard LED Products

(Halo Kits, DRL Boards, Underglow Kits, Wheel Rings, Controllers, Accent Lighting, etc.)

Within the First 90 Days of Delivery:

RGB Halo Kits covers outbound shipping for approved replacement components.

After 90 Days (Within the 1-Year Warranty Period):

Replacement parts remain covered under warranty. A flat $12 shipping fee may apply for outbound shipments.

Return of defective components may be required in certain cases before replacement is issued.

Custom-Built Multicolor Headlights & Tail Lights

For approved U.S. warranty repairs on custom-built headlights and tail lights:

• RGB Halo Kits covers shipping both ways.
  
• A prepaid return label will be provided when return is required.
  
• Internal issues typically require inspection and repair of the original unit.
  

In limited situations, advance or rapid replacement may be offered at our discretion based on timing, verification, and defect type.

Important Notes

• Warranty coverage applies only to verified manufacturing defects.
  
• Warranty does not cover installation labor, downtime, rental vehicles, or other incidental costs.
  
• International customers may be responsible for additional shipping or customs-related charges.
  

What is Halo Shield™?

Halo Shield™ is RGB Halo Kits’ in-house extended protection plan designed specifically for our multicolor lighting products — especially custom-built headlights.

It provides extended coverage beyond the standard 1-Year Limited Warranty and enhanced resolution benefits, including priority processing and eligibility for advance replacement service.

Halo Shield™ is available in 2-Year or 3-Year total coverage options and must be selected at checkout.

When Does Halo Shield™ Coverage Begin?

Coverage begins on the confirmed delivery date of your product.

The selected term (2-Year or 3-Year) represents your total protection period — not an add-on after the standard warranty.

Halo Shield™ runs concurrently with the standard 1-Year Limited Warranty and extends protection beyond it.

What Happens If I Return My Product?

If you return your product within the 30-Day Return Window and no claims have been filed, your Halo Shield™ purchase will be fully refunded.

If a warranty claim has been filed, the plan is considered used and becomes non-refundable.

Halo Shield™ is non-transferable and valid only for the original purchaser.

How Do I File a Halo Shield™ Claim?

If you purchased Halo Shield™ and are within your selected coverage period:

1. 
   Visit: rgbhalokits.com/submit
   
2. 
   Select Warranty Claim
   
3. 
   Include your order number, detailed description, and clear photos or video.
   

Our team reviews all claims directly. Most verified claims are processed quickly once documentation is received.

What Happens After I Use Halo Shield™?

For Standard LED Products:

• 
  Replacement components will be shipped.
  
• 
  Halo Shield™ continues for the remainder of the coverage period.
  

For Custom-Built Multicolor Headlights:

• 
  Halo Shield™ customers may qualify for Advance Replacement Service for verified internal defects.
  
• 
  A replacement headlight assembly may be shipped before return.
  
• 
  A refundable Security Charge may apply and is returned once the defective unit is received and verified.
  

Halo Shield™ remains active for the remainder of the selected coverage term after a claim is resolved.

All Prebuilt Multicolor Headlights and Tail Lights come with a 1-year warranty from the date of order. This warranty covers issues related to moisture and multicolor LEDs only. It does not cover installation errors, wear and tear, neglect, or other damages.

Warranty Process:

• Diagnosis & Troubleshooting: If you experience issues, our technicians will help diagnose and troubleshoot.
• External Components: For issues like LED drivers, controllers, or wiring, we will send replacement parts that can be easily swapped out.
• Internal Components: If the problem is internal (e.g., moisture or defective LED strip), you will need to return the headlights for repair. We will provide a prepaid return label and repair the original set. Replacement headlights are not provided for internal issues unless an (EXTEND) extended warranty policy is purchased at time of order.

Other Notes:

• LED or HID bulbs/ballasts are sometimes added to orders at no cost to customers and are not covered under warranty.
• For products outside the 1-year warranty, we may offer a paid repair service.

Most warranty claims are reviewed within 1–2 business days (Monday–Friday) once complete documentation is received.

Processing time depends on:

• The type of product
  
• Whether the issue is external (controller, harness, etc.) or internal
  
• Whether the unit must be returned for inspection
  

Replacement components for standard LED products typically ship quickly once approved.

Custom-Built Headlights & Tail Lights

If a custom-built headlight or tail light requires internal repair and must be returned:

• Once received, repairs are typically completed and shipped back out within 72 business hours or less.
  
• Shipping transit time is additional.
  

Our goal is to minimize downtime and return your vehicle to full function as quickly as possible.

Customers with Halo Shield™ Extended Protection receive priority claim processing and may qualify for Advance Replacement Service when applicable.

If a verified manufacturing defect is discovered after installation, your headlight is covered under our 1-Year Limited Warranty.

For custom-built multicolor headlights:

• If the issue is reported within the first 10 days of delivery and the vehicle has been fully reassembled (including bumper reinstallation where applicable), you may qualify for Rapid Replacement Service at our discretion.
  
• For approved U.S. warranty repairs, RGB Halo Kits covers shipping both ways.
  
• Internal issues typically require return of the original headlight for inspection and repair.
  
• Repair is the primary remedy unless Halo Shield™ Extended Protection was purchased.
  

We understand that headlight removal can require significant labor. Our team works to minimize downtime while protecting long-term product quality.

Is condensation inside my headlight normal?

Yes — light condensation can be normal.

Headlights are vented housings, and small amounts of moisture may appear due to temperature changes or humidity differences. In most cases, this condensation will clear after normal heat cycles.

Condensation that:

• 
  Clears on its own
  
• 
  Does not pool
  
• 
  Does not affect LED function
  

is not considered a defect.

However, persistent pooling water inside the housing under normal use may qualify for warranty evaluation if no modification or improper installation has occurred.

If you are unsure, submit clear photos or video and our team will assist you.

LED Controller Troubleshooting Guide

This guide applies specifically to Flow Series LED controllers that operate on 12V power and ground and are controlled via Bluetooth and/or handheld remote.

If your LEDs are not responding, follow the steps below to verify controller function before submitting a warranty claim.

1. Verify 12V Power Input

Ensure the controller is receiving proper 12V power.

• 
  Confirm the power wire is connected to an active 12V source.
  
• 
  Check for loose, damaged, or disconnected wiring.
  
• 
  Inspect any inline fuse (if applicable).
  
• 
  Confirm the trigger source (parking light, DRL, constant 12V, etc.) is active.
  

When proper power and ground are supplied, the green indicator LED on the controller will illuminate.

If the green LED does not turn on, the controller is not receiving proper power or ground.

2. Verify Ground Connection

Ensure the ground wire is securely attached to clean, bare metal on the vehicle chassis.

• 
  Avoid painted, coated, or insulated surfaces.
  
• 
  Tighten the connection securely.
  
• 
  Re-test after securing.
  

A weak or improper ground is one of the most common causes of controller malfunction.

3. Power Cycle the Controller

If the green LED is illuminated but the LEDs are not responding:

• 
  Disconnect power from the controller for 10–15 seconds.
  
• 
  Reconnect power and allow the controller to reboot.
  
• 
  Confirm the green indicator LED returns.
  

4. Check Bluetooth Connection

If using app control:

• 
  Ensure Bluetooth is enabled on your device.
  
• 
  Confirm you are connected to the correct controller.
  
• 
  Close and reopen the app.
  
• 
  Disconnect and reconnect Bluetooth.
  
• 
  Move closer to the controller to test signal strength.
  

5. Check Handheld Remote (If Applicable)

If using a remote:

• 
  Replace remote batteries.
  
• 
  Confirm the controller has power (green LED illuminated).
  
• 
  Stand within close proximity to the controller.
  
• 
  Re-pair the remote if necessary.
  

6. When to Submit a Warranty Claim

Submit a claim if:

• 
  The controller has confirmed 12V power
  
• 
  The ground is secure
  
• 
  The green indicator LED is illuminated
  
• 
  Bluetooth/remote pairing has been verified
  
• 
  The controller still does not function properly
  

Visit:

rgbhalokits.com/submit

Include your order number, clear photos/video, and the troubleshooting steps performed.

Flow Series LED Troubleshooting Guide

This guide applies to Flow Series LED products that plug directly into a Flow controller and operate on 12V power and ground.

Please follow these steps before submitting a warranty claim.

1. Verify Controller Power (Green Indicator Check)

Confirm the controller is receiving proper 12V power and ground.

• 
  Ensure the positive (12V) wire is securely connected.
  
• 
  Ensure the ground wire is securely attached to clean, bare metal.
  
• 
  Check for loose or partially tightened terminal screws.
  
• 
  Inspect any inline fuse (if applicable).
  

When proper power and ground are supplied, the green indicator LED on the controller will illuminate.

If the green LED is not on, the controller is not receiving proper power or ground.

2. Check for Flickering or Dim Red Output

If the LEDs are flickering, stuck on dim red, or not displaying full brightness:

• 
  Re-check both positive and ground connections at the controller.
  
• 
  Tighten all terminal screws.
  
• 
  Confirm ground is on bare metal (not painted surface).
  
• 
  Test with a known solid ground point.
  

Flickering or dim red output is most commonly caused by a weak ground or insufficient power connection.

3. Verify Product-to-Controller Connection

• 
  Ensure the Flow LED product is fully plugged into the controller.
  
• 
  Confirm connectors are seated completely.
  
• 
  Inspect pins for bending or damage.
  
• 
  Disconnect and reconnect the plug firmly.
  

Loose or partially connected plugs can cause color errors or partial function.

4. Power Cycle the System

• 
  Disconnect power to the controller for 10–15 seconds.
  
• 
  Reconnect power.
  
• 
  Confirm the green indicator LED turns back on.
  

This resets the controller and can resolve minor connection issues.

5. Check Bluetooth & Remote (If Applicable)

If the LEDs have power but are not responding:

• 
  Confirm Bluetooth is enabled.
  
• 
  Ensure you are connected to the correct controller.
  
• 
  Close and reopen the app.
  
• 
  Replace remote batteries (if applicable).
  
• 
  Move closer to the controller while testing.
  

6. Inspect for Visible Damage

Check for:

• 
  Pinched wires
  
• 
  Cut insulation
  
• 
  Water intrusion
  
• 
  Physical damage to the LED product
  

When to Submit a Warranty Claim

Submit a claim only after:

• 
  Confirming proper 12V power and secure ground
  
• 
  Verifying the green controller indicator is illuminated
  
• 
  Tightening all controller terminal connections
  
• 
  Power cycling the system
  
• 
  Inspecting wiring and connectors
  

If the issue persists, visit:

rgbhalokits.com/submit

Include:

• 
  Full name
  
• 
  Order number
  
• 
  Clear photos and/or video
  
• 
  Confirmation of troubleshooting steps performed
  

Providing complete information helps us resolve your issue faster.

RGBW Troubleshooting Guide

This guide applies to RGBW products that utilize a dedicated RGBW LED driver connected to a 12V power source and controlled via Bluetooth and/or handheld remote.

Please follow these steps before submitting a warranty claim.

1. Verify Bluetooth & Remote Connection

• Confirm Bluetooth is enabled on your device.
  
• Ensure you are connected to the correct RGBW controller in the app.
  
• Close and reopen the app.
  
• Replace batteries in the handheld remote (if applicable).
  
• Power cycle the system (disconnect power for 10–15 seconds, then reconnect).
  

If the product has power but is not responding to control, this step often resolves the issue.

2. Verify Proper Driver-to-Product Matching

Each RGBW product must be connected to its correct corresponding RGBW driver.

• Each driver is labeled with the product name on the front or back.
  
• Confirm the product is plugged into the correct labeled driver.
  
• Incorrect driver pairing may cause partial function or no function.
  

Do not mix drivers between different RGBW product types.

3. Verify 12V Power & Ground to Driver

The LED driver is the bridge between the 12V power source and the RGBW product.

• Confirm the driver is receiving proper 12V power.
  
• Verify the ground is securely attached to clean, bare metal.
  
• Inspect any inline fuse (if applicable).
  
• Do not bypass the driver — the RGBW product will not function properly without it.
  

If the driver is not receiving proper power and ground, the system will not operate.

4. Swap Outputs to Isolate the Issue

If one RGBW product is not functioning properly:

• Swap the non-working product into a known working driver output.
  
• Plug a known working product into the suspected driver output.
  

This helps determine whether the issue is:

• The RGBW product itself
  
• The LED driver
  
• Or a wiring issue
  

In most cases, the issue is not the LED driver.

Swapping outputs is the fastest way to isolate the root cause.

5. Inspect for Visible Damage

Carefully inspect:

• Connectors for bent pins
  
• Wires for cuts, pinches, or corrosion
  
• Signs of water intrusion
  
• Physical damage to the product
  

6. Reconnect & Test Again

Disconnect and reconnect all plugs securely.

Loose or partially seated connectors are a common cause of malfunction.

When to Submit a Warranty Claim

Submit a claim only after:

• Verifying correct driver pairing
  
• Confirming 12V power and ground
  
• Swapping outputs to isolate the issue
  
• Inspecting wiring and connectors
  

If the issue persists, visit:

rgbhalokits.com/submit

Include:

• Full name
  
• Order number
  
• Clear photos and/or video
  
• Confirmation of troubleshooting steps performed
  

Providing complete information helps us resolve your issue faster.

Multicolor Headlight Troubleshooting Guide

This guide applies to RGB Halo Kits custom-built multicolor headlights using Flow Series or RGBW LED systems.

Before submitting a warranty claim, please follow the steps below.

1. Low Beam Not Working

If your low beam is not functioning:

Check Manufacturer Adapters

Many headlights include vehicle-specific adapters provided by the headlight manufacturer (Morimoto, AlphaRex, etc.).

• Confirm all required adapters are installed.
  
• Ensure adapters are fully seated and locked in place.
  
• Verify connectors are not partially plugged in.
  
• Check that pins are not bent.
  

Loose or partially seated low beam adapters are the most common cause of non-functioning low beams.

Confirm Factory Harness Connection

• Ensure the vehicle’s factory headlight harness is fully plugged in.
  
• Inspect for bent pins or damaged connectors.
  
• Test the opposite side to confirm vehicle wiring is functional.
  

Low beam function is separate from the multicolor LED system.

2. Turn Signal Not Working

If your turn signal is not functioning:

Check Turn Signal Controller (If Equipped)

Some builds include a dedicated turn signal controller module.

If your headlight includes a turn signal controller:

• Confirm the controller is properly wired to the vehicle’s turn signal circuit.
  
• Verify the trigger wire is connected to the correct factory signal wire.
  
• Ensure all connections are secure and properly grounded.
  

If the turn signal controller is not wired correctly, turn signal functionality will not operate.

Confirm Factory Turn Signal Output

• Test the vehicle’s factory turn signal harness.
  
• Ensure the OEM signal is functioning before diagnosing the headlight.
  

3. Multicolor LEDs Not Working (Flow or RGBW)

The multicolor LED system operates independently from low beam and turn signal functions.

Follow the appropriate troubleshooting guide based on your system type:

• Flow Series LED System
  
• RGBW LED System
  

Because LED wires exit the headlight housing and connect to an external controller/driver, troubleshooting is the same as standard Flow or RGBW products.

Focus on:

• Proper 12V power to controller/driver
  
• Secure ground connection
  
• Green indicator LED confirmation (Flow controllers)
  
• Correct driver pairing (RGBW systems)
  
• Fully seated output connections
  

4. Flickering or Dim Multicolor Output

Most flickering or dim red output is caused by:

• Weak ground
  
• Loose power connection
  
• Loose controller terminal screws
  

Tighten all power and ground connections and confirm solid chassis grounding.

5. Condensation or Moisture Concerns

Light condensation due to temperature changes is normal.

Condensation that clears after normal heat cycles is not considered a defect.

Persistent pooling water inside the housing under normal use may qualify for warranty evaluation.

When to Submit a Warranty Claim

Submit a claim after:

• Verifying all vehicle adapters are properly installed
  
• Confirming low beam adapters are fully seated
  
• Confirming proper turn signal controller wiring (if applicable)
  
• Completing Flow or RGBW troubleshooting steps
  
• Inspecting for visible wiring damage
  

Visit:

rgbhalokits.com/submit

Include:

• Full name
  
• Order number
  
• Clear photos and/or video
  
• Description of troubleshooting steps performed
  

Providing complete information helps us resolve your issue quickly and minimize downtime.

Warranty Disclaimers & General Terms

Damaged or Modified Products

The RGB Halo Kits Limited Warranty does not cover products that have been:

• Physically damaged
  
• Modified beyond intended use
  
• Improperly installed or wired
  
• Disassembled or resealed by the customer or third party
  
• Damaged due to mounting stress, impact, or misuse
  

Examples include but are not limited to:

• Water damage caused by improper installation
  
• Bent or damaged wheel ring metal
  
• Underglow bars that fall off due to improper mounting
  
• Physically cracked or broken halos
  
• Wiring cut, spliced, or soldered outside of specified installation instructions
  

Normal wear and tear, cosmetic damage, and negligence are not covered.

Improper installation or extreme modification may void warranty eligibility.

Accidents & External Damage

Warranty does not cover product failure or damage caused by:

• Vehicle accidents or collisions
  
• Road hazards
  
• Storms, floods, or natural disasters
  
• Fire or water submersion
  
• Extreme off-road use
  
• Acts of God or other external circumstances
  

Warranty applies only to verified manufacturing defects under normal use.

Warranty Transfers

All warranties are:

• Non-transferable
  
• Valid only for the original purchaser
  
• Applicable only to products purchased directly from RGBHaloKits.com
  

Proof of purchase is required for all claims.

Lost or Stolen Products

Warranty coverage does not apply to products that are lost or stolen.

If carrier tracking confirms successful delivery to the address provided at checkout, RGB Halo Kits is not responsible for replacement or refund.

Warranty Shipping

Standard LED Products:

• Within the first 90 days of delivery, RGB Halo Kits covers outbound replacement shipping.
  
• After 90 days (within the 1-Year period), a flat shipping fee may apply.
  

Custom-Built Headlights & Tail Lights:

• For approved U.S. warranty repairs, RGB Halo Kits covers shipping both ways.
  
• A prepaid return label will be provided when return is required.
  

International warranty shipping may involve additional costs.

Installation Labor & Related Costs

Warranty coverage applies to the product only.

RGB Halo Kits does not cover:

• Installation labor
  
• Diagnostic labor
  
• Shop fees
  
• Rental vehicles
  
• Downtime
  
• Towing
  
• Any incidental or consequential expenses
  

Customers are strongly encouraged to:

• Test products prior to installation
  
• Contact RGB Halo Kits directly for diagnosis before seeking third-party repair
  

Discontinued or Updated Products

If a product is discontinued or updated:

RGB Halo Kits may provide:

• A comparable replacement product of equal value, or
  
• A suitable alternative at our discretion
  

Exact cosmetic or design matches are not guaranteed when a product has been superseded.

Products Purchased Through Third Parties

Warranty coverage applies only to products purchased directly from RGBHaloKits.com unless otherwise stated.

If purchased through an authorized dealer, warranty claims may need to be processed through the original point of purchase.

Warranty & Refund Eligibility

If a product has received warranty replacement components or repair services, that product/order may not be eligible for refund under the Return Policy.

Warranty service does not convert a used or installed product into a refundable item.