General Products Warranty
RGB Halo kits carries a 1-3-year limited warranty on most of our products for manufacturing defects or product failure. If you have an issue with any product, we will diagnose the issue with you, and you may be required to answer questions or assist in the diagnosis.
If you need to replace parts under warranty, please take photos of the issue or product. Fill out the warranty form in the link above and submit it. Your warranty request will be processed and answered through email.
For approved warranty claims, we will replace the defective product with the same product or, if discontinued, one comparable in performance and value.
RGB halo kits' product warranty is limited to product replacement only. RGB halo kits do not offer compensation or coverage of installation labor or time that may be required for the replacement of warranty items.
It is recommended to mount all controllers and wiring away from excessive heat. If you are unsure how to install our products, don't hesitate to contact us with any questions, and we are happy to try and help walk you through installation or guide you to one of our professional installers/dealers in your area.
Some products RGB Halo Kits sells are third party supplied products. Warranties processes and procedures as well as length of warranty may differ on these products. Please contact us for more info on these: firstname.lastname@example.org
Terms and Conditions
Damaged or Modified Products:
Warranty does not cover items that have been modified or physically damaged or items that fail due to Installation errors (example: water damage, bent or damaged wheel ring metal, underglow bar falling off or getting scrapped off, physically damaged halos, etc.)
We understand that some products may be modified in the installation or used by the customer to suit a need. However, cutting or soldering wires or otherwise extreme modification of any product in a manner not specified may void the product warranty. Negligence due to Improper installation or improper use, or abuse of any product beyond the limits of "normal wear and tear" may void the warranty
Warranty does not cover product failure due to damage caused by car accidents, storms, water or floods, or other outside circumstances or natural disasters. If the product is damaged after a car accident, after poor installation, or other damages unrelated to the product, it will not be covered by the warranty.
Third Party Brands Warranties:
To offer you the best selection, our store features some lighting products from other top brands from around the world. Outlined below is our third party brands policies. Please contact us if you need info on the product brand that you are purchasing.
- Lighting Trendz: 1 year warranty
- The Retrofit Source: 3-5 year warranty
- Vland: 1 year warranty
- Diode Dynamics/ Oracle: 1 year warranty
Prebuilt Headlights Warranties:
Prebuilt Multicolor Headlights feature a 1-year limited warranty. RGB Halo kits builds and thoroughly tests all prebuilt lights before they ship out. A photo or video of the completed build can be provided if requested before the item ships out. Prebuilt headlights are built to order and can take anywhere from 1-7 weeks to ship from date of order.
If you have any issue with your pre-built headlights, we will help troubleshot and diagnose the issue with you.
If the issue is an external component issue like LED drivers, controllers, extension wire, wiring harness ect. Rgb halo kits will send out a warranty order for the component. These components can be easily swapped out to fix most issues without removing the headlights from vehicle.
If the issue is an internal component issue like moisture in the headlight, defective led strip or halo, ect. The customer will need to return the faulty headlights to Rgb Halo Kits for repair. We will provide a free prepaid return label and will do a free repair on the original set of lights on which the work was completed. For internal headlight issues, Rgb halo kits does not ship replacement headlights. We repair the original set of lights on which the work was completed.
Due to this we highly recommend keeping your oem headlights should you ever need to service your lights in future. We do understand that some customers may not have an additional set of headlights; therefore, all warranty work is expedited and sent back quickly to limit inconvenience.
Bulbs included in aftermarket or prebuilt headlights are often included for convenience for the customer and are not covered under warranty or included in the cost of the product.
All warranties are non-transferable and are only applicable to the original purchaser. Warranties are honored based on purchases directly from Rgbhalokits.com and not other vendors, dealers, marketplaces, etc.
Lost, Stolen Products:
Warranty does not cover against lost or stolen products.
Rgb halo kits will cover the cost of warranty shipments if the warranty is reported within 30 days of the date of order (some exclusions apply). The customer is responsible for the cost of shipping on warranties reported after 30 days of the date of order.
Warranties cover products only and not installation related cost. We cannot offer any compensation for installation costs, whether that be initial installation of a product or warranty installs and diagnostics. We strongly encourage customers to contact us prior to seeking outside assistance in diagnosis of any product issue.
Discontinued or updated Products:
If the product was discontinued or updated to a different version: we will send a current equivalent as a replacement. If the current equivalent would not match we will offer up to a 50 percent discount on whole new kit.
If a product has been warrantied or if warranty replacements for that product have been sent out previously then that order and or product is not eligible for return.
More info:Please get in touch with us at info@rgbhalokits for any questions regarding our warranty policy.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of negligence, modification or incorrect application or installation of the product.
Have a defective product or need to submit a warranty claim?
Step 1: Troubleshoot / Identify the issue
Step 2: If the problem persists after troubleshooting please submit a claim here: Rgbhalokits.com/submit
Please Include the following in your warranty claim submission:
- Your first and last name
- Your order number
- A detailed explanation of your issue
- Clear pictures or video of the problem & how the controller is wired to the vehicle (required)
- Description of what troubleshooting steps you took to solve the topic (this will help speed up the warranty process)
Step 3: We will start a warranty claim and review your claim. During this time, we may ask for more information or details. Please be ready to provide this. Once approved, we will send a warranty Order Invoice to your email.