SHIPPING POLICY

RGB Halo Kits | rgbhalokits.com

By placing an order with RGB Halo Kits, the customer agrees to the terms outlined in this Shipping Policy.

QUICK SUMMARY

Most eligible in-stock orders are processed within approximately 1–2 business days, Monday through Friday, excluding observed holidays.

Multicolor Headlights and Multicolor Tail Lights typically require approximately 1–5 weeks for production, unless a different estimate is shown on the applicable product page or provided before purchase.

Processing time and carrier transit time are separate. Selecting expedited shipping does not guarantee expedited order processing or same-day fulfillment.

Delivery dates shown at checkout are estimates unless expressly identified as guaranteed. Carrier guarantees are governed by the carrier’s current terms and exclusions.

Shipping damage and missing-item claims must be reported within 7 calendar days of the carrier-confirmed delivery date.

Orders containing multiple products may ship separately. Customers are not charged additional standard shipping solely because RGB Halo Kits divides an order into multiple shipments, unless separately agreed.

To request shipping assistance:

Email: info@rgbhalokits.com

Submit a Request:
https://rgbhalokits.com/submit

This summary is provided for convenience. The complete terms below control.

GENERAL INFORMATION

Please ensure your shipping address is entered correctly at checkout, including:

  • Street number and street name
  • Apartment, suite, or building number, when applicable
  • Correct abbreviations
  • Any required access or routing information

RGB Halo Kits is not responsible for packages lost, misdelivered, returned, or delayed because of an incorrect or incomplete address provided by the customer.

PROCESSING TIME VS. TRANSIT TIME

Processing time is the time required to prepare an order before it is transferred to the carrier.

Transit time begins after the carrier accepts the shipment.

Processing and transit times are separate.

RGB Halo Kits generally processes orders Monday through Friday, excluding observed holidays. Carrier delivery may occur on weekends depending on the selected service, destination, and carrier.

ORDER CANCELLATIONS

Orders may be canceled only before fulfillment or shipment preparation begins.

Once picking, packing, assembly, customization, or shipment preparation has started, the order can no longer be canceled.

Because orders are processed in fulfillment batches throughout the day, cancellation requests are not guaranteed, even when submitted shortly after an order is placed.

Customers should contact RGB Halo Kits as soon as possible to request a cancellation.

If the order has already entered fulfillment or shipment preparation, it will proceed to shipment and will be subject to our Return & Exchange Policy after delivery, when eligible.

STANDARD IN-STOCK PRODUCTS

Most standard in-stock orders are processed within approximately 1–2 business days, Monday through Friday, excluding observed holidays.

During periods of high order volume, processing times may be extended.

If there is a significant delay unrelated to a disclosed preorder, backorder, production estimate, or supplier delay, RGB Halo Kits may contact the customer by email.

SAME-DAY PROCESSING

When operational capacity allows, eligible in-stock orders placed before the listed cutoff may be processed the same business day.

Typical cutoff times are:

  • Free or standard shipping orders placed before 11:00 AM
  • Express shipping orders placed before 2:00 PM

All cutoff times are based on Arizona local time.

Same-day processing is not guaranteed, and selecting an expedited shipping service does not guarantee same-day fulfillment.

Orders placed after the applicable cutoff will generally begin processing the following business day.

MULTICOLOR HEADLIGHTS AND MULTICOLOR TAIL LIGHTS

Multicolor Headlights and Multicolor Tail Lights may be canceled only before production begins.

Production is considered started once parts have been allocated, disassembly or modification has begun, or work has otherwise commenced on the order.

Estimated production times are displayed on the applicable product page and may vary by product, current workload, parts availability, and season.

Most Multicolor Headlights and Multicolor Tail Lights are completed within approximately 2–6 weeks, unless a different estimate is shown on the product page or provided before purchase.

If we learn that an order cannot ship within the stated or agreed timeframe, we may contact the customer with an updated estimate and available options in accordance with applicable law.

PREORDERS, BACKORDERS, AND SPECIAL-ORDER PRODUCTS

Products identified as preorder, backorder, special order, or awaiting restock are subject to the estimate shown on the product page or provided before purchase.

Estimated availability dates may change because of:

  • Production delays
  • Supplier delays
  • Parts availability
  • Customs processing
  • Transportation delays
  • Other circumstances outside RGB Halo Kits’ reasonable control

If a material delay occurs, RGB Halo Kits may provide an updated estimate and available options.

THIRD-PARTY BRAND PRODUCTS

RGB Halo Kits sells select third-party brand products in addition to RGB Halo Kits products.

Processing and shipping timelines for third-party products may vary based on:

  • Supplier availability
  • Supplier processing times
  • Fulfillment location
  • Product availability
  • Shipping method

Third-party products may ship separately from RGB Halo Kits products.

SPLIT SHIPMENTS AND PARTIAL FULFILLMENT

Orders containing multiple products may ship in separate packages or at different times based on inventory, product type, supplier fulfillment, or production status.

Customers will receive tracking information for each shipment when available.

A partial shipment does not mean the remaining products have been canceled.

Customers will not be charged additional standard shipping solely because RGB Halo Kits divides an order into multiple shipments, unless separately agreed.

COMBINING OR MODIFYING ORDERS

Separate orders are not guaranteed to be combined.

Orders that have entered fulfillment cannot normally be combined, modified, or consolidated.

Submitting a request to change an order does not guarantee that the change can be completed before fulfillment begins.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges are calculated and displayed at checkout.

Unless expressly identified as a guaranteed service, delivery dates and transit times shown at checkout are estimates.

Any carrier guarantee is governed solely by the carrier’s current terms, limitations, suspensions, and exclusions.

Selecting expedited shipping affects the carrier transit method after shipment. It does not guarantee expedited order processing unless specifically stated.

FREE SHIPPING PROMOTIONS

Free shipping promotions, when offered:

  • Apply only to eligible U.S. orders
  • May require a minimum order subtotal
  • May exclude oversized products
  • May exclude Multicolor Headlights and Multicolor Tail Lights
  • May exclude preorder, backorder, or special-order products
  • May exclude third-party brand products

Applicable eligibility requirements and exclusions will be displayed at checkout or within the promotion terms.

SIGNATURE-REQUIRED SHIPMENTS

Signature confirmation may be required for high-value or other selected shipments.

If signature confirmation is required, the customer is responsible for ensuring an authorized recipient is available.

Missed delivery attempts, carrier holds, or returns caused by failure to obtain a signature may result in additional shipping charges.

CARRIER RESPONSIBILITY

Orders are shipped through third-party carriers, including USPS, UPS, FedEx, and DHL.

Once a shipment is accepted by the carrier, transit time, routing, delivery timing, and carrier handling are generally outside RGB Halo Kits’ direct control.

Carrier delays may be caused by:

  • Weather
  • Mechanical failures
  • Seasonal shipping volume
  • Routing errors
  • Customs processing
  • Labor disruptions
  • Service interruptions
  • Other carrier-related conditions

RGB Halo Kits will assist with eligible carrier investigations but cannot guarantee carrier transit or delivery timing.

DELIVERY RESPONSIBILITY AND RISK OF LOSS

A carrier delivery scan is treated as evidence of delivery but does not automatically prevent RGB Halo Kits from reviewing a documented misdelivery or carrier error.

Claims involving packages marked delivered are reviewed based on:

  • Tracking information
  • Address accuracy
  • Delivery documentation
  • Carrier findings
  • Photos or proof of delivery
  • The circumstances of the claim

Refunds or replacements are not guaranteed when the carrier confirms delivery to the correct address.

RGB Halo Kits is generally not responsible for theft occurring after confirmed delivery to the correct address.

Verified carrier misdelivery and customer-provided address errors are handled separately under the applicable sections below.

We strongly recommend using a secure delivery location.

INCORRECT SHIPPING ADDRESS OR ADDRESS CHANGES

Orders are shipped to the address entered at checkout.

The customer is responsible for confirming that the address is accurate and complete before submitting the order.

Address changes can only be made before fulfillment or shipment preparation begins.

Once an order has entered fulfillment, a label has been created, or the shipment has been transferred to the carrier, an address change may no longer be possible.

If an incorrect or incomplete address is provided:

  • The customer assumes responsibility for resulting delays, loss, or misdelivery
  • RGB Halo Kits is not responsible for delivery to the address provided by the customer
  • Carrier address-correction fees may apply
  • Reshipping charges may apply if the package is returned

RGB Halo Kits may attempt to assist with a carrier address correction, but successful correction is not guaranteed.

ORDERS MARKED DELIVERED BUT NOT RECEIVED

If tracking shows “Delivered” but the package cannot be located, customers should:

  • Wait 24–72 hours because some carrier scans may occur before final placement
  • Check entrances, side doors, garages, mailrooms, and surrounding areas
  • Check with neighbors, household members, building staff, or front-desk personnel
  • Confirm the address entered on the order
  • Review any carrier delivery photo or proof of delivery

If the package still cannot be located, contact RGB Halo Kits so we may assist with a carrier investigation when available.

Claims involving packages marked delivered are reviewed based on the tracking, address, carrier documentation, and claim circumstances.

A refund or replacement may not be available when the carrier confirms delivery to the correct address.

LOST PACKAGES IN TRANSIT

If a package appears lost in transit and is not marked delivered, contact RGB Halo Kits so we can determine whether a carrier investigation or claim is available.

A replacement or other resolution may be provided after the carrier investigation establishes that the package is:

  • Lost
  • Unrecoverable
  • Eligible for a carrier claim

Refunds or replacements are not guaranteed while a carrier investigation remains pending.

DELAYED IN-TRANSIT SHIPMENTS

A shipment is not considered lost solely because tracking is delayed.

Investigation eligibility depends on:

  • The carrier
  • Service level
  • Destination
  • Last tracking event
  • Time in transit
  • Applicable carrier claim requirements

As a general guideline, allow several additional business days for delayed domestic shipments and additional time for international shipments affected by customs.

Contact RGB Halo Kits if tracking appears stalled beyond the carrier’s normal investigation timeframe.

DAMAGED SHIPMENTS

Shipping damage must be reported within 7 calendar days of the carrier-confirmed delivery date.

Reports submitted after this period may be denied when the delay prevents RGB Halo Kits or the carrier from verifying the damage, except where required by law.

To process a damage claim, customers may be required to provide:

  • Clear photos of the outer shipping box
  • Clear photos of the shipping label
  • Clear photos of the internal packaging
  • Clear photos or video of the damaged product
  • Photos taken before installation

Customers should retain all packaging and damaged items until RGB Halo Kits confirms they may be discarded.

Failure to provide sufficient documentation may delay or prevent claim approval.

VISIBLE DAMAGE AT DELIVERY

If a shipment arrives with obvious external damage, the customer should document the condition before opening the package.

When appropriate, the customer may:

  • Ask the carrier to mark the shipment as damaged
  • Photograph the package before accepting or opening it
  • Refuse delivery when the shipment appears severely damaged

Refusing delivery is not required in every situation.

Once the shipment is received and the damage is verified, RGB Halo Kits will provide an appropriate repair, replacement, missing component, or other approved resolution.

OVERSIZED AND FREIGHT SHIPMENTS

Customers receiving oversized or freight shipments should inspect the packaging before accepting delivery when reasonably possible.

Visible damage should be:

  • Photographed immediately
  • Noted with the carrier
  • Reported to RGB Halo Kits within 7 calendar days

Customers should not discard pallets, cartons, packing materials, or damaged products until the claim has been reviewed.

MISSING ITEMS

Missing-item claims must be reported within 7 calendar days of the carrier-confirmed delivery date.

Customers may be required to provide:

  • Photos of all products received
  • Photos of the shipping box
  • Photos of internal packaging and packing materials
  • A photo of the shipping label
  • Any included packing slip

If the claim is verified, RGB Halo Kits will provide the missing item, component, or another approved resolution at no additional standard shipping cost.

RETURNED TO SENDER

Orders may be returned to sender because of:

  • An incorrect or incomplete address
  • Refused delivery
  • Failure to pick up the package
  • Failed delivery attempts
  • An unavailable recipient for a signature-required shipment
  • Customs refusal or unpaid import charges

If an order is returned to RGB Halo Kits, the customer may be responsible for:

  • Reshipping charges
  • Carrier return fees
  • Address-correction fees
  • Additional freight charges
  • Other costs caused by the return

If the customer requests a refund instead of reshipment and the order is eligible for return, original shipping charges are non-refundable.

Additional deductions may apply to oversized, freight, refused, or internationally returned shipments.

REFUSED SHIPMENTS

If a shipment is refused and returned to RGB Halo Kits:

  • Original shipping charges are non-refundable
  • Carrier return charges may be deducted from an eligible refund
  • Additional freight or handling charges may apply
  • Multicolor Headlights and Multicolor Tail Lights may not qualify for a refund under the Return & Exchange Policy
  • Final-sale, special-order, or otherwise non-returnable products remain subject to their applicable terms

Refusing delivery does not automatically cancel an order or guarantee a refund.

INTERNATIONAL SHIPPING

International shipping rates are calculated at checkout.

International orders may ship through USPS, UPS, FedEx, DHL, or another available carrier.

International delivery times may be affected by:

  • Customs processing
  • Import inspections
  • Local delivery conditions
  • Carrier transfers
  • Duties or taxes
  • Destination-country requirements

International shipping fees are generally non-refundable.

CUSTOMS, DUTIES, AND TAXES

Import duties, taxes, brokerage fees, customs charges, and other destination-country fees are not included in the shipping price unless expressly stated.

These charges are the customer’s responsibility.

RGB Halo Kits is not responsible for:

  • Customs delays
  • Import restrictions
  • Unpaid duties or taxes
  • Refused imports
  • Seizure caused by destination-country restrictions
  • Brokerage or storage charges

Customers are responsible for confirming that ordered products may legally be imported into their destination.

POLICY ABUSE AND FRAUD PREVENTION

RGB Halo Kits may deny claims involving:

  • False damage reports
  • Fraudulent non-delivery claims
  • Altered or misleading documentation
  • Intentional damage
  • Repeated policy abuse
  • Material misrepresentation
  • Other suspected fraudulent activity

RGB Halo Kits may restrict future purchases associated with confirmed fraud or repeated policy abuse.

CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact RGB Halo Kits before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

RGB Halo Kits may provide the payment processor with relevant:

  • Order records
  • Tracking information
  • Delivery confirmation
  • Customer communications
  • Fraud-screening records
  • Address and transaction verification
  • Other documentation relevant to the dispute

WARRANTY SHIPMENTS

Shipping for warranty claims is governed by the RGB Halo Kits Limited Warranty Policy.

Warranty shipments may have different terms based on product category, claim timing, destination, and whether a product return is required.

Limited Warranty Policy:
https://rgbhalokits.com/pages/warranty

HOW TO CONTACT US

For shipping assistance, contact us using either method:

Email: info@rgbhalokits.com

Submit a Request:
https://rgbhalokits.com/submit

Please include your full name, order number, shipping address, and a clear description of the issue.

Our team generally responds within 1–2 business days, Monday through Friday, excluding observed holidays.

SHIPPING FAQS

Custom products

Custom products, such as multicolor headlights, are individually assembled and built to order. Custom products typically have a turnaround time of about two weeks or less, but this may vary based on the volume of orders in our system. During peak seasons, processing can take up to 2 months. Once your order is placed, you can contact us anytime for an estimated shipping timeframe.

Free Shipping promotion

Free shipping promotions are available only to customers within the United States and apply to orders exceeding the specified minimum amount (typically $150).

These promotions may not extend to third-party products or items from other brands that we sell.

Return to sender packages

Return to Sender Policy:

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package from the carrier, the customer is responsible for all associated shipping costs.

  • Reshipping the Package: If you would like the package to be resent, you will be required to cover the cost of reshipping. We will provide a payment link for the additional shipping charges before sending the package again.
  • Refunds: If you choose to cancel your order instead of reshipping, a refund will be issued minus the original shipping cost, even if the order qualified for free shipping. Refunds will be processed once the returned package is received and inspected.

Order Shipping FAQs

Backorders | Preorders

backorders are for temporarily out-of-stock items, while preorders are for new items that have yet to be launched.

Our website is generally updated to show when an item is on backorder or preorder, along with its estimated shipping timeframe. However, occasional errors or delays in updates may occur.

If you purchase an item that is unavailable but not marked as out of stock, we will notify you via email with an estimated shipping date.

Cancelling or modifying an Order

We usually begin processing and boxing orders immediately after they are placed. Order cancellations or modifications can only be accommodated if a shipping label has not yet been created.

Before finalizing your purchase, please double-check your shipping address and order details for accuracy.

If your order has already been shipped, we are not responsible for return shipping costs. In such cases, you will need to follow our return process at your own expense.

Express Shipping

For 1-day and 2-day express shipping, in-stock orders placed before 2:00 PM MST will be shipped the same business day. Orders received after this cutoff time will be shipped the next business day. Please note that Saturdays and Sundays are not considered business days. Therefore, orders placed after 2:00 PM MST on Friday will be shipped on Monday.

Note: Some third-party products, such as Alpharex or Morimoto, as well as custom-made items, may require longer processing times before shipping out.

Changing a shipping address

We usually begin processing and boxing orders as soon as they are received. Address changes can only be made on our end if a shipping label has not yet been created and if you contact us immediately after placing your order. Once a label is generated, we are unable to modify the shipping address.

In some cases, customers can contact the carrier to have the package redirected to a local UPS Store or access point for pickup.

To prevent issues, please double-check your shipping details for accuracy before completing your purchase. Incorrect addresses may result in delays or failed deliveries, and we are not responsible for orders shipped to incorrectly entered addresses.