Shipping Policy


Shipment Processing Time

Most standard in-stock orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Custom-built products, including multicolor headlights and tail lights, may require up to 5 weeks for production before shipment.

Backorders and preorders will ship according to the estimated dates listed on the product page at the time of purchase.

Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay unrelated to backorder or preorder status, we will contact you via email.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

All delivery timeframes provided at checkout are carrier estimates and are not guaranteed.

Risk of Loss & Delivery Responsibility

All orders are shipped via third-party carriers.

Risk of loss transfers to the customer once the carrier marks the package as delivered to the address provided at checkout.

Once a shipment is confirmed delivered by the carrier:

  • RGB Halo Kits is not responsible for stolen packages

  • RGB Halo Kits is not responsible for misdelivered packages due to address errors

  • Refunds will not be issued for delivered shipments

We strongly recommend using a secure delivery address.

For high-value shipments, signature confirmation may be required at our discretion.

Incorrect Shipping Address or Address Changes

Orders are shipped to the address entered at checkout.

If an incorrect, incomplete, or invalid address is provided:

  • The customer assumes full responsibility for any loss

  • We are not liable for packages delivered to the incorrect address

Address changes can only be made before a shipping label is created.

If a package is returned to sender due to address issues, the customer is responsible for reshipping costs.

Lost Packages (In Transit)

If a package is lost in transit and not marked delivered:

  • Contact us to initiate a carrier claim

  • Replacement will not be issued until the carrier confirms loss

If the carrier confirms the package was lost, we will resend a replacement shipment at no additional cost.

Refunds are not issued for lost packages while a carrier investigation is pending.

Stolen or Delivered Packages

If a package is marked delivered but cannot be located:

  • Check surrounding areas and neighbors

  • Contact the carrier directly

  • Contact us for assistance

Once marked delivered, responsibility transfers to the customer.

We do not issue refunds for packages marked delivered by the carrier.

Damaged Shipments Policy

We strive to ensure all products arrive in perfect condition.

Reporting Deadline

Damage must be reported within 5 days of delivery.

Claims submitted after 5 days may be denied.

Required Documentation

To process a damage claim, customers must provide:

  • Clear photos of outer box

  • Clear photos of shipping label

  • Clear photos of internal packaging

  • Clear photos of damaged item

  • Photos must be taken before installation

Failure to provide documentation may result in claim denial.

Visible Damage at Delivery

If a shipment arrives with obvious visible external damage:

  • You may refuse delivery

  • Or mark the shipment as damaged with the carrier

If refused, once the package is returned and inspected, a replacement will be issued.

Carrier Claims

While we assist in filing damage claims, final claim approval is determined by the carrier.

If carrier denies the claim due to insufficient documentation or delay in reporting, we may be unable to replace the item.

Missing Items Policy

If you believe an item is missing from your shipment:

  • Notify us promptly

  • Provide a clear photo of all items received

  • Include packaging photos

Claims reported after an unreasonable period may be denied.

If verified, missing items will be shipped at no additional cost.

International Shipping

International shipping rates are calculated at checkout.

Import duties, taxes, customs fees, and brokerage charges are not included in shipping costs and are the responsibility of the customer.

RGB Halo Kits is not responsible for customs delays or import-related fees.

Policy Abuse & Fraud Prevention

We reserve the right to deny claims involving:

  • False damage reports

  • Fraudulent non-delivery claims

  • Repeated abuse of shipping or return policies

SHIPPING FAQS

Custom products, such as multicolor headlights, are individually assembled and built to order. Custom products typically have a turnaround time of about two weeks or less, but this may vary based on the volume of orders in our system. During peak seasons, processing can take up to 2 months. Once your order is placed, you can contact us anytime for an estimated shipping timeframe.

Free shipping promotions are available only to customers within the United States and apply to orders exceeding the specified minimum amount (typically $150).

These promotions may not extend to third-party products or items from other brands that we sell.

Return to Sender Policy:

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package from the carrier, the customer is responsible for all associated shipping costs.

  • Reshipping the Package: If you would like the package to be resent, you will be required to cover the cost of reshipping. We will provide a payment link for the additional shipping charges before sending the package again.
  • Refunds: If you choose to cancel your order instead of reshipping, a refund will be issued minus the original shipping cost, even if the order qualified for free shipping. Refunds will be processed once the returned package is received and inspected.

Order Shipping FAQs

backorders are for temporarily out-of-stock items, while preorders are for new items that have yet to be launched.

Our website is generally updated to show when an item is on backorder or preorder, along with its estimated shipping timeframe. However, occasional errors or delays in updates may occur.

If you purchase an item that is unavailable but not marked as out of stock, we will notify you via email with an estimated shipping date.

We usually begin processing and boxing orders immediately after they are placed. Order cancellations or modifications can only be accommodated if a shipping label has not yet been created.

Before finalizing your purchase, please double-check your shipping address and order details for accuracy.

If your order has already been shipped, we are not responsible for return shipping costs. In such cases, you will need to follow our return process at your own expense.

For 1-day and 2-day express shipping, in-stock orders placed before 2:00 PM MST will be shipped the same business day. Orders received after this cutoff time will be shipped the next business day. Please note that Saturdays and Sundays are not considered business days. Therefore, orders placed after 2:00 PM MST on Friday will be shipped on Monday.

Note: Some third-party products, such as Alpharex or Morimoto, as well as custom-made items, may require longer processing times before shipping out.

We usually begin processing and boxing orders as soon as they are received. Address changes can only be made on our end if a shipping label has not yet been created and if you contact us immediately after placing your order. Once a label is generated, we are unable to modify the shipping address.

In some cases, customers can contact the carrier to have the package redirected to a local UPS Store or access point for pickup.

To prevent issues, please double-check your shipping details for accuracy before completing your purchase. Incorrect addresses may result in delays or failed deliveries, and we are not responsible for orders shipped to incorrectly entered addresses.