Shipping Policy

Shipment Processing Time

Most standard in stock orders are processed within one to two business days. Custom orders like multicolor headlights can take up to 5 weeks. For Backorders and Preorders, please see product page for shipping dates. Orders are not shipped or delivered on weekends or holidays. 

In the event of a high volume of orders, shipments may be delayed. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order and the item it not on backorder or preorder, we will contact you via email.

Incorrect Shipping Address or Address Changes

Orders will be shipped to the address provided by the customer at checkout. If the shipping address is incorrect, changed, or invalid, and the package is lost or delivered to an address from which the customer cannot retrieve it, the customer assumes full responsibility for the loss. RGB Halo Kits is not liable for packages that are misdelivered due to incorrect addresses provided at the time of purchase.

Changing an address can only be done if customer reaches out to us before a shipping label has been created for your order.  Please make sure to type in the correct address before finalizing your order.

Once a package is marked as delivered to the provided address, RGB Halo Kits is no longer responsible for its receipt by the customer. If a package is returned to sender, the customer is responsible for the cost of reshipping the package.

Lost or Stolen Packages

If a package is lost in transit, please contact RGB Halo Kits to initiate a claim with the courier. A replacement item will not be shipped until the claim is processed and confirmed by the courier. If theft is a concern, we recommend using a secure shipping address, such as a business address. RGB Halo Kits is not responsible for stolen or misdelivered packages.

If the carrier's investigation determines that the package was lost or delivered incorrectly, we will resend a duplicate shipment to the customer. We no longer offer returns or refunds for lost or incorrectly delivered packages / orders.

Shipping Rates

Shipping charges are calculated and displayed at checkout. 

Customs, Duties, and Taxes | International Shipments 

RGB Halo Kits is not responsible for any customs duties, taxes, or additional fees applied to international orders. All such charges are the responsibility of the customer. 

International shipping cost are calculated at checkout, however Import fees and duties are not and are subject to the import country discretion.

Damaged Shipments / Goods Policy

We strive to ensure all packages arrive in perfect condition. However, if your order arrives damaged, please contact us immediately so we can assist you.

  • Reporting Damages: Customers must report any damaged items within 5 days of delivery. After this period, we may be unable to process damage claims.
  • Carrier Claims: While we are not responsible for damages that occur during shipping, we will assist in filing a claim with the carrier. Please note that claim approvals are at the carrier's discretion.
  • Visible Damage Upon Delivery: If the package arrives with obvious visible damage such as bent underglow packages, you may refuse delivery and or do a return to sender if the item is unopened. Once we receive the package back we can issue a new shipment. 
  • Damage Discovered after Delivery: document all issues with clear photos and Contact us immediately with these details so we can guide you through the next steps.

Missing Items from Shipment Policy 

We strive to ensure all orders are fulfilled accurately and promptly. If you believe that an item is missing from your shipment, please follow the steps below to help us quickly resolve the issue: 

  1. Notify Us Within a Reasonable Time Frame:
    Please notify us as soon as possible when missing items. After a significant time period has passed since receiving your order we may not be able to process missing item claims.

  2. Provide Documentation:
    To assist with the investigation, please send a clear photo of the item(s) you received. This will help us verify the contents of your shipment and expedite the resolution.

  3. Verification and Resolution:
    If the missing items are confirmed, we will ship them to you promptly at no additional cost.


SHIPPING FAQS

Custom products, such as multicolor headlights, are individually assembled and built to order. Custom products typically have a turnaround time of about two weeks or less, but this may vary based on the volume of orders in our system. During peak seasons, processing can take up to 2 months. Once your order is placed, you can contact us anytime for an estimated shipping timeframe.

Free shipping promotions are available only to customers within the United States and apply to orders exceeding the specified minimum amount (typically $150).

These promotions may not extend to third-party products or items from other brands that we sell.

Return to Sender Policy:

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package from the carrier, the customer is responsible for all associated shipping costs.

  • Reshipping the Package: If you would like the package to be resent, you will be required to cover the cost of reshipping. We will provide a payment link for the additional shipping charges before sending the package again.
  • Refunds: If you choose to cancel your order instead of reshipping, a refund will be issued minus the original shipping cost, even if the order qualified for free shipping. Refunds will be processed once the returned package is received and inspected.

Order Shipping FAQs

backorders are for temporarily out-of-stock items, while preorders are for new items that have yet to be launched.

Our website is generally updated to show when an item is on backorder or preorder, along with its estimated shipping timeframe. However, occasional errors or delays in updates may occur.

If you purchase an item that is unavailable but not marked as out of stock, we will notify you via email with an estimated shipping date.

We usually begin processing and boxing orders immediately after they are placed. Order cancellations or modifications can only be accommodated if a shipping label has not yet been created.

Before finalizing your purchase, please double-check your shipping address and order details for accuracy.

If your order has already been shipped, we are not responsible for return shipping costs. In such cases, you will need to follow our return process at your own expense.

For 1-day and 2-day express shipping, in-stock orders placed before 2:00 PM MST will be shipped the same business day. Orders received after this cutoff time will be shipped the next business day. Please note that Saturdays and Sundays are not considered business days. Therefore, orders placed after 2:00 PM MST on Friday will be shipped on Monday.

Note: Some third-party products, such as Alpharex or Morimoto, as well as custom-made items, may require longer processing times before shipping out.

We usually begin processing and boxing orders as soon as they are received. Address changes can only be made on our end if a shipping label has not yet been created and if you contact us immediately after placing your order. Once a label is generated, we are unable to modify the shipping address.

In some cases, customers can contact the carrier to have the package redirected to a local UPS Store or access point for pickup.

To prevent issues, please double-check your shipping details for accuracy before completing your purchase. Incorrect addresses may result in delays or failed deliveries, and we are not responsible for orders shipped to incorrectly entered addresses.