Privacy policy

PRIVACY POLICY

Effective Date: July 14, 2026
RGB Halo Kits | rgbhalokits.com

OVERVIEW

This Privacy Policy explains how RGB Halo Kits (“RGB Halo Kits,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you:

  • Visit rgbhalokits.com or another website operated by us
  • Create an account
  • Make or attempt to make a purchase
  • Contact customer support
  • Submit a return, warranty, or shipping claim
  • Subscribe to email or SMS communications
  • Interact with our advertisements, social-media accounts, or other services

This Privacy Policy is a notice of our data practices. It does not replace any consent that may be required for specific uses of personal information.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with RGB Halo Kits, we may collect the following categories of personal information.

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account or profile information

Order and Transaction Information

  • Products purchased or considered
  • Order history
  • Billing and shipping details
  • Payment status
  • Discounts and promotional activity
  • Returns, exchanges, warranties, and claims
  • Communications concerning an order

Payment details are processed by third-party payment providers. RGB Halo Kits does not directly store complete credit- or debit-card numbers on its servers.

Device and Usage Information

When you use our website, we and our service providers may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Time zone and approximate location
  • Referring and exit pages
  • Pages and products viewed
  • Search and interaction activity
  • Cart and checkout activity
  • Cookie and advertising identifiers
  • Date, time, and duration of visits
  • Website performance and diagnostic information

Customer-Service Information

When you contact us, we may collect:

  • Support messages
  • Email and chat history
  • Social-media messages
  • Photos and videos
  • Vehicle year, make, model, and trim
  • Product installation information
  • Wiring and troubleshooting details
  • Return, shipping, and warranty documentation
  • Call or communication records when applicable

Marketing Information

We may collect:

  • Email and SMS subscription preferences
  • Marketing-message engagement
  • Advertisement interaction
  • Promotion and referral activity
  • Survey, review, or feedback responses

Information from Other Sources

We may receive personal information from:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Authorized dealers
  • Advertising and analytics providers
  • Social-media platforms
  • Fraud-prevention services
  • Customer-service platforms
  • Other business and technology providers

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use technologies such as:

Cookies: Small data files stored on your browser or device.

Log files: Records that may include IP addresses, browser type, referring pages, activity, and timestamps.

Pixels, tags, and web beacons: Technologies used to measure website activity, marketing engagement, and advertising performance.

Local storage and identifiers: Technologies that help remember preferences, maintain sessions, and recognize browsers or devices.

We use these technologies for:

  • Website functionality
  • Account and cart operation
  • Security and fraud prevention
  • Analytics and performance
  • Remembering preferences
  • Marketing measurement
  • Personalizing content and advertisements

You may control cookies through your browser or our cookie-preference tool. Disabling certain cookies may affect website functionality.

Cookie Preferences:
[Insert Shopify cookie-preferences link or button]

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfill orders
  • Collect and verify payments
  • Arrange shipping and delivery
  • Send order, payment, and shipping updates
  • Provide customer support
  • Process returns, exchanges, and warranty claims
  • Troubleshoot products and installations
  • Maintain customer accounts
  • Prevent fraud, abuse, and unauthorized transactions
  • Protect our website, customers, and business
  • Improve products, services, and website performance
  • Analyze traffic, sales, and customer behavior
  • Personalize website content and product recommendations
  • Measure and improve advertising
  • Send marketing communications when permitted
  • Maintain business, tax, accounting, and legal records
  • Enforce our policies and agreements
  • Comply with applicable legal obligations
  • Establish, exercise, or defend legal claims

AI AND AUTOMATED TOOLS

RGB Halo Kits may use artificial-intelligence and automation providers to assist with:

  • Customer-support responses
  • Website and social-media messaging
  • Product-question routing
  • Troubleshooting assistance
  • Summarizing communications
  • Fraud and risk analysis
  • Internal business operations
  • Improving our support documentation and services

These providers may process information contained in customer messages, orders, support tickets, product inquiries, and related records.

AI-generated or automated responses may be incomplete or inaccurate. Customers should not rely on automated responses as a substitute for professional installation, electrical, safety, legal, or other specialized advice.

We may review, correct, or escalate automated responses when appropriate.

EMAIL AND SMS COMMUNICATIONS

Email Marketing

Customers who subscribe to marketing emails may receive product announcements, promotions, reminders, and other marketing communications.

You may unsubscribe by using the unsubscribe link included in a marketing email.

Transactional emails concerning an order, account, return, warranty, or customer-service request may still be sent after you unsubscribe from marketing.

SMS Marketing

When you provide your phone number and expressly opt in, you may receive recurring automated promotional and personalized marketing text messages from RGB Halo Kits.

  • Consent is not a condition of purchase
  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to opt out
  • Reply HELP for assistance

We do not sell SMS consent information.

We may share SMS information with service providers that help us operate the messaging program. Mobile opt-in information and consent will not be shared with unrelated third parties for their own marketing purposes.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and business partners that assist us with:

  • Ecommerce and website hosting
  • Payment processing
  • Shipping and order fulfillment
  • Customer support
  • Email and SMS communications
  • Analytics
  • Advertising and marketing
  • Fraud prevention
  • Data security
  • Cloud storage
  • AI and automation services
  • Accounting, legal, and professional services
  • Product suppliers and authorized dealers when necessary to fulfill or support an order

These parties may use personal information only as permitted by their agreements with us and applicable law.

We may also disclose personal information:

  • To comply with a subpoena, court order, or legal process
  • To respond to lawful government requests
  • To investigate fraud, abuse, or security incidents
  • To enforce our agreements and policies
  • To protect the rights, property, or safety of RGB Halo Kits, our customers, or others
  • In connection with a merger, financing, acquisition, sale, restructuring, or transfer of business assets
  • With your direction or consent

SHOPIFY

Our store is hosted through Shopify.

Shopify processes customer information to provide ecommerce, payment, security, analytics, and other platform services. Depending on our Shopify settings and the services you use, Shopify may process information as our service provider or for its own stated purposes.

Customers may review Shopify’s consumer privacy information through Shopify’s privacy portal.

ANALYTICS AND TARGETED ADVERTISING

We may work with advertising and analytics providers, including Google, Meta, Shopify, and similar partners.

These providers may use cookies, pixels, identifiers, and activity information to:

  • Measure website traffic
  • Understand purchases and conversions
  • Create or measure advertising audiences
  • Show advertisements based on interests or activity
  • Limit repeated advertisements
  • Detect fraud and improve security

We do not sell personal information in exchange for money.

However, disclosing identifiers, internet activity, commercial information, or similar data to advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws.

Where applicable, you may opt out through:

Your Privacy Choices:
[Insert Shopify data-sharing opt-out link]

You may also use our cookie-preference tool and the privacy controls provided by your browser, device, or advertising platform.

GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Where required by applicable law, we recognize qualifying browser-based opt-out signals, including Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal.

Because there is not a universally accepted standard for other “Do Not Track” browser signals, our website may not respond to signals other than those legally required or technically supported.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Completing transactions
  • Providing customer service
  • Administering warranties
  • Maintaining business and tax records
  • Preventing fraud
  • Resolving disputes
  • Enforcing agreements
  • Meeting legal and regulatory requirements

Retention periods vary based on the information, purpose, legal requirements, and operational needs.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorized account activity.

CHILDREN’S PRIVACY

Our website and products are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete it. COPPA applies to child-directed online services and services that knowingly collect personal information from children under 13.

Parents or guardians who believe a child has provided personal information may contact us at info@rgbhalokits.com.

U.S. STATE PRIVACY RIGHTS

Depending on where you live and whether the applicable law applies to RGB Halo Kits, you may have the right to:

  • Know or access personal information we process
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Obtain a portable copy of certain information
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Appeal a denied privacy request
  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to legal exceptions and verification requirements.

To submit a request:

Email: info@rgbhalokits.com

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

CALIFORNIA PRIVACY NOTICE

California residents may have rights under the California Consumer Privacy Act, as amended.

During the preceding 12 months, we may have collected the categories of personal information described in this policy, including:

  • Identifiers and contact information
  • Customer-record information
  • Commercial and transaction information
  • Internet or electronic-network activity
  • Approximate geolocation information
  • Audio, visual, or similar information provided through support claims
  • Inferences derived from shopping or website activity

We collect this information from customers, website activity, service providers, advertising partners, shipping carriers, payment providers, authorized dealers, and other sources described above.

We may use and disclose these categories for the business and commercial purposes described in this policy.

We do not knowingly sell or share the personal information of consumers under 16.

California residents may request access, correction, deletion, and information concerning our collection and disclosure practices. They may also opt out of covered sales or sharing and may not be unlawfully discriminated against for exercising their rights.

EUROPEAN AND UNITED KINGDOM PRIVACY RIGHTS

If European or United Kingdom data-protection laws apply, we may process personal information based on:

  • Performance of a contract, including processing and fulfilling an order
  • Compliance with legal obligations
  • Our legitimate interests, including security, fraud prevention, customer service, and business improvement
  • Consent, when consent is required
  • Establishment, exercise, or defense of legal claims

Depending on applicable law, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Receive certain information in a portable format
  • File a complaint with a supervisory authority

Contractual necessity, consent, legal obligations, and legitimate interests are recognized legal bases under the GDPR.

Personal information may be transferred to and processed in the United States and other countries. Where required, transfers may rely on approved safeguards such as adequacy decisions or standard contractual clauses.

INTERNATIONAL USERS

RGB Halo Kits is based in the United States.

By interacting with us, your information may be processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your country of residence. Where required, we use legally recognized mechanisms for international data transfers.

PRIVACY REQUESTS

To submit a privacy request, please contact us using one of the following methods:

Email: info@rgbhalokits.com

Submit a Request:
https://rgbhalokits.com/submit

Please include:

  • Your full name
  • The email address associated with your account or order
  • Your order number, when applicable
  • The type of request
  • Enough information for us to locate and verify the applicable records

We may request additional information to verify your identity and protect customer information from unauthorized access or deletion.

We will respond within the timeframe required by applicable law.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in:

  • Our business practices
  • Website features
  • Service providers
  • Technology
  • Legal or regulatory requirements

The updated version will be posted on this page with a revised effective date.

We encourage customers to review this policy periodically. California guidance recommends that applicable business privacy policies be reviewed and updated at least annually.

CONTACT US

For questions about this Privacy Policy or our privacy practices, contact:

RGB Halo Kits

Contact Support

Email: info@rgbhalokits.com
Website: rgbhalokits.com
Mailing Address: 1415 n hobson st Gilbert, Az 85233