TRACK MY ORDER

Once your order ships, RGB Halo Kits will send a shipping confirmation email containing your tracking number and tracking link.

The fastest way to track a shipped order is to open your shipping confirmation email and select the tracking link provided.

HOW TO TRACK YOUR ORDER

  1. Check your email inbox for your RGB Halo Kits shipping confirmation.
  2. Open the email and select the tracking link.
  3. If you created a customer account, you may also log in to review your order status.
  4. If you still need assistance, contact our support team and include your order number.

Please also check your spam, junk, or promotions folder if you cannot locate the shipping confirmation email.

PROCESSING TIME VS. TRANSIT TIME

Processing time is the time required to prepare your order before it is transferred to the carrier.

Transit time begins after the carrier accepts the shipment.

These timeframes are separate. Selecting an expedited shipping method affects carrier transit time after shipment and does not guarantee expedited processing or same-day fulfillment.

MY TRACKING HAS NOT UPDATED

Tracking information may take time to appear after a shipping label is created.

A label may be generated before the carrier scans or physically accepts the package. In some cases, tracking will not show movement until the shipment reaches the next carrier facility.

Please allow up to 24–48 hours after receiving your tracking email for the carrier’s system to update.

A tracking delay does not necessarily mean the package is lost.

If tracking remains unchanged beyond the carrier’s normal timeframe, submit a support request and include your order number and tracking number.

MULTICOLOR HEADLIGHTS AND MULTICOLOR TAIL LIGHTS

Multicolor Headlights and Multicolor Tail Lights require production before shipment.

Estimated production times are shown on the applicable product page and may vary based on the product, current workload, parts availability, and season.

Most Multicolor Headlights and Multicolor Tail Lights are completed within approximately 2–6 weeks, unless a different estimate was shown on the product page or provided before purchase.

Tracking will be emailed after production is complete and the order is prepared for shipment.

An order will not display carrier movement while it is still in production.

PREORDERS, BACKORDERS, AND SPECIAL-ORDER PRODUCTS

Products identified as preorder, backorder, special order, supplier-fulfilled, or awaiting restock may not ship immediately.

The estimated timeframe shown on the product page or provided before purchase applies.

Estimated availability dates may change because of production, supplier, customs, parts-availability, or transportation delays.

Tracking will be provided when the applicable item ships.

SPLIT SHIPMENTS

Orders containing multiple products may ship in separate packages or at different times based on inventory, product type, supplier fulfillment, or production status.

You may receive more than one shipping confirmation and tracking number.

A partial shipment does not mean the remaining products have been canceled.

TRACKING SHOWS DELIVERED, BUT I CANNOT FIND THE PACKAGE

If tracking shows Delivered but you cannot locate the package:

  • Wait 24–72 hours, as some carriers may scan packages before final placement
  • Check your front door, side doors, garage, mailbox, mailroom, and surrounding areas
  • Check with neighbors, household members, building staff, or the front desk
  • Confirm the shipping address used for the order
  • Review any carrier delivery photo or proof of delivery

If the package still cannot be located, contact our support team so we may assist with a carrier investigation when available.

Refunds or replacements are not guaranteed when the carrier confirms delivery to the correct address.

NEED HELP?

For order-status or tracking assistance, submit a support request:

Submit a Request:
https://rgbhalokits.zendesk.com/hc/en-us/requests/new

Contact Support

Email:
info@rgbhalokits.com

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • Tracking number, when available
  • A brief description of your question

Our team generally responds within 1–2 business days, Monday through Friday, excluding observed holidays.