Have product questions or Need Help?

*All Customer Care Advisers are real, friendly humans who love answering questions, solving problems, and helping you with any of your lighting needs!

We offer support in numerous ways !  

We limit phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support mainly online for the following reasons:

  • We can instantly review product information, manuals, history, system details, and other information so we can troubleshoot effectively.

  • Troubleshooting in this industry is a visual process. We often ask you to send us pictures and videos to help us see what you’re seeing.

  • In return, We can also send you screenshots and videos to guide you in the right direction.

  • It's faster. We can quickly get to the bottom of your questions without putting you on excessive holds or making you wait for a representative.

  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation and that we will have access to previous conversations so you won't have to repeat questions.

 

How to Get Help 

FAQ, Troubleshooting, Install Guides, Ect

Warranty, Order Status, Returns, Ect. 

Quick Questions / Help with Ordering 

  • Online Chat (found on bottom of each page)

Technical / Complicated Issues and Questions 

  • Request a callback (callbacks are usually made within 24-72 hours                                                                                                                                                                                                                                                                                             

Hours of Operation:  Monday-Friday | 9:00 AM – 5:00 PM CST. 

 

Covid-19 update: At this time, it is best to reach us through direct email or via submit a request.  If you attempt to reach us by telephone and your callback request is unanswered, please send a follow up email to setup a phone consultation. We do apologize in advance if your attempt to reach us initially is delayed. Thank you and we look forward to hearing from you!