Need support? Have product questions or returns?

*All Customer Care Advisers are real, friendly humans who love answering questions, solving problems, and helping you with any of your lighting needs!

We offer support in numerous ways !  

We limit phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support mainly online for the following reasons:

  • We can instantly review product information, manuals, history, system details, and other information so we can troubleshoot effectively.
  • Troubleshooting installations is a visual process. We often ask you to send us pictures and videos to help us see what you’re seeing.
  • In return We can also send you screenshots and videos to guide you in the right direction.
  • It's faster. We can quickly get to the bottom of your questions without putting you on hold or making you wait for a representative.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation and that we will have access to previous conversations so you won't have to repeat questions.

 3 Easy ways to Get Help 

  2. Email:
  3. Online chat tool                                                                                                                                                                                                                                                                                                                        Hours of Operation:  Monday-Friday | 9:00 AM – 5:00 PM CST. 

Covid-19 update: At this time, it is best to reach us through direct email or via the help center.  If you attempt to reach us by telephone and your call is unanswered, please send a follow up email to setup a phone consultation. We do apologize in advance if your attempt to reach us initially is delayed. Thank you and we look forward to hearing from you!