📦 Order Status & Backorder Updates

Thank You for Your Patience 🤝

We know waiting on an order can be frustrating — especially during peak season. We want to be fully transparent and keep you informed every step of the way.

Many of our products are built to order or rely on incoming components from our manufacturer. Due to seasonal volume and shipping delays, some items are currently on backorder. Rest assured:

• ✅ Your order is secured in our system

• ✅ You will not lose your place in line

• ✅ We are actively monitoring incoming shipments daily

• ✅ Tracking information will be emailed automatically once your order ships

We truly appreciate your patience and support while we work through these temporary delays.

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⏳ Current Backorder Items & Estimated Arrival Times

Important: ETAs below reflect when inventory is expected to arrive to us — not final ship dates. Orders ship as soon as all components are in hand and quality-checked.

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🔍 Where to Find the Most Up-to-Date Information

• Each product page on our website is updated with the most current ETA available

• If an item is backordered, it will be clearly noted on the product listing

• Tracking numbers are emailed automatically once your order ships

If you placed an order containing multiple items, your order will ship once all components are available, unless otherwise arranged with our team.

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🚘 Multicolor Headlights & Taillights — Build Time Expectations

Our multicolor headlights and taillights are custom-built to order by our in-house team. These are not off-the-shelf products — each set is assembled, wired, tested, and quality-checked specifically for your order.

⏱️ Current Average Build Time

At this time, the average build time is approximately 4–5 weeks (about one month) from the date of order.

Build times can vary slightly depending on:

• Vehicle platform

• Selected options (Flow Series, RGBW, demon eyes, etc.)

• Incoming component availability

• Overall production volume

🔍 What Happens During This Time

While your order is in progress, it may move through stages such as:

• Component preparation

• Assembly and wiring

• Testing and quality control

• Final packaging and shipment

Because these are custom builds, tracking information is only generated once your headlights or taillights are completed and shipped.

📌 Important Notes

• Your order is secured in our production queue once placed

• Orders are built and shipped in the order they are received

• Estimated build times are also listed on individual product pages and may be updated as conditions change

If your order includes both custom-built items and in-stock accessories, everything will ship together unless otherwise arranged.

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💬 Need Help?

If you have questions about your specific order or need clarification on timing, our support team is happy to help.

📧 Email: info@rgbhalokits.com
🕒 Please allow 24-36 hrs for a response during peak periods

Thank you again for your patience and for choosing RGB Halo Kits. We’re working hard behind the scenes to get your order out as quickly — and correctly — as possible.